April Burwell
EXP REALTY, LLC
Hampton
1
Certification
19
years of professional experience
Knowledgeable Real Estate Agent with professional expertise in land acquisitions and negotiation, prepared to contribute effectively to infrastructure projects. Background in securing necessary permissions and managing complex transactions with focus on compliance and timelines. Reliable team collaborator known for adapting to evolving project needs and fostering positive relationships to achieve optimal execution.
Work History
Support Services Aide
3 Months- Coordinate schedules, appointments, and visitations
- Assisted case workers by providing technical guidance and clarifying procedures to enhance service delivery.
- Enter and verify documentation for compliance and maintain confidential case information in the digital case management system
- Collaborate with cross-department teams and external agencies
- Established trust with vulnerable individuals from diverse backgrounds, guiding them through complex processes with patience and clarity.
- Engaged clients to assess needs and outline actionable next steps for support.
- Execute strong decision making under pressure in fast-paced, unpredictable a work environment.
Realtor
7 Years 2 Months- Conducted in-depth client interviews to assess needs and determine eligibility for loans, grants, and assistance programs, enhancing client access to resources.
- Guide clients through complex documents to ensure all requirements are met, ensuring accuracy and compliance.
- Explain legally binding contracts, disclosures, and property rights in plain language
- Maintain an active caseload of clients, ensuring deadlines are met, records are updated, and coordinating with lenders, inspectors, and various vendors.
- Perform home visits to assess property, document conditions, and identify needs or concerns.
- Assisted clients in urgent situations with calm and effective guidance.
- Interacted with diverse groups to understand their unique housing needs and challenges. of people, including first-time buyers, military families, seniors, and individuals facing housing instability.
- Manage data using a CRM system and digital forms needing electronic signature confidentiality and ensure communication channels are secure.
- Established strong relationships with service providers, municipal departments, and local organizations to facilitate client connections with essential community resources.
Admissions Advisor
5 Months- Functioned as the main contact for incoming students, developed relationships, and clarified details of academic programs.
- Guided prospective students in identifying goals and program placement through interviews, rapport-building, and targeted questioning.
- Deliver exceptional customer service while managing high volume of prospective students with detailed data input into CRM system and consistent follow-up.
- Delivered exceptional customer service while managing high volume of prospective students, ensuring accurate data input into CRM and timely follow-up.
- Assist prospective students with urgent matters or financial crises by maintaining ethical transparency, confidentiality, while being solution oriented
- Assist prospective students with urgent matters or financial crises by maintaining ethical transparency, confidentiality, while being solution-oriented
- Coordinated communication with program directors, administrators, and financial aid advisors to streamline student support.
Assistant Manager
- Engaged with customers to identify needs for replacement vehicles and protection products, ensuring service quality in fast-paced, high-volume environment.
- Maintain constant communication with insurance providers, body shops, corporate account holders, and community organizations to deliver exceptional customer service experiences
- Conduct difficult conversation and de-escalate customer issues and urgent matters.
- Explained policies, contracts, and procedures clearly to ensure understanding and compliance to limit liability and risk.
- Stay informed on current auto insurance laws, requirements, regulations, and procedures to ensure management trainees and customers are compliant.
- Conducted difficult conversations and de-escalated customer issues, resolving urgent matters effectively.
Education
Bachelor of Science - Sociology, Psychology (minor)
Skills
Data collection and input into Customer Relationship Management Systems
Land valuations
negotiations
relocations
surveys and utility coordination.
Digital contract processing
Client relationship building
Sales assistance
Data entry proficiency
Real estate negotiations
Scheduling tools
Real estate law knowledge
Certification
- Virginia Real Estate Salesperson License # 0225240420
- Contract Land and Staff Right-of-Way Career Certification
Timeline
Support Services Aide
CITY OF HAMPTON
05.2026 - CurrentRead More
Realtor
EXP REALTY, LLC
06.2019 - CurrentRead More
Admissions Advisor
ECPI MEDICAL CAREERS INSTITUTE
07.2018 - 12.2018Read More
Assistant Manager
ENTERPRISE HOLDINGS, LLC
07.2007 - 07.2007Read More
CHRISTOPHER NEWPORT UNIVERSITY
Bachelor of Science from Sociology, Psychology (minor)
Read More