April Collier
Barboursville
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
27
27
years of professional experience
1999
1999
years of post-secondary education
Work History
Catering Staff Member
Ashly Kaye’s
Orange
03.2018 - Current
- Set up catering venues for events and special occasions.
- Prepared and arranged food items for presentation and service.
- Assisted in serving food and beverages to guests efficiently.
- Bartending
- Maintain cleanliness and organization of catering equipment and supplies.
- Collaborate with team members to ensure smooth event operations.
- Monitor food quality and freshness during service periods.
- Supported the breakdown of events, packing leftover items appropriately.
- Provide excellent customer service throughout each event by responding quickly to guest requests or inquiries in a polite manner.
- If not leading an event, assist catering lead with setting up the event space and ensuring all necessary items are present.
- Serving beverages, appetizers, entrees, salads, desserts. to guests during the event as needed.
- Communicate effectively with other members of the catering staff throughout events to ensure a smooth flow of operations.
- Assist with loading, unloading delivery trucks before, after events as needed.
- Responsible for breaking down banquet tables and chairs after events are complete per instructions from catering lead or venue manager.
- Stock beverage stations prior to each meal service period with appropriate supplies such as cups, napkins, utensils, condiments.
- Maintaining knowledge of menu items available so that guests can be informed about what was being served.
- Performed general cleaning tasks around the event space including wiping down surfaces and sweeping floors when necessary.
- Reconcile oral instructions with written order sheets to achieve correct and organized product setup.
- Providing excellent customer service, addressing guest inquiries and concerns promptly.
Assistant General Manager
Homewood Suites Hotel
Charlottesville
08.1998 - Current
- Supervise all hotel management (Front Desk Manager, Breakfast Staff, Chief Engineer and Housekeeping Staff)
- Manage inventory and procurement of hotel supplies effectively.
- Manage payroll for all departments using SwipeClock payroll system.
- Scheduling employees from all departments using the SwipeClock and Time Simplicity program.
- Manage the breakfast department directly, including weekly food orders and making sure employees provide proper guest service.
- Evaluations of employees on a yearly basis. Keeping track of employee benefit dates to be sure all management and employees receive evaluations and yearly benefits on time.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolving guest complaints and inquiries in a timely manner while maintaining a professional demeanor and ensuring high levels of satisfaction. Responding to all surveys from guests in our Stay Experience Platform.
- Performing administrative tasks such as filing paperwork, preparing documents.
- Assisting in the recruitment of new employees by conducting interviews with prospective candidates.
- Entering all new employee data into the payroll system and conducting background checks to prepare for employment.
- Preparing weekly schedules for staff members based on their availability.
- Ensure compliance with Hilton policies, procedures, and regulations.
- Coding invoices and routing to the home office, or entering into M3 accounting system.
- Using excel to enter data into spreadsheets for each department to use as a guide to stay within a monthly budget. Updating numbers as needed to keep the budget as up to date as possible.
- Daily bank deposits.
- Coordinating daily operations to ensure smooth hotel functionality.
- Conducting regular hotel and guestroom inspections to maintain property standards and cleanliness.
- Working closely with the General Manager to see that all aspects of the hotel are ran and supervised correctly to enhance guest service quality. Acting as General Manager in their absence.
- Using excellent verbal skills to engage guests in conversation and effectively determine needs and requirements.
Education
Louisa County High School
Mineral, VASkills
- Customer Service
- Basic knowledge of Microsoft Word and Excel
- Scheduling Coordination
- Staff Supervision
- Payroll Administration - ADP and SwipeClock
- Problem Solving
- Effective Communication
- Hospitality and Accommodation
- Reliability and Punctuality
- Team Management
- Event Setup
- Food Presentation
References
References available upon request.
Timeline
Catering Staff Member
Ashly Kaye’s
03.2018 - Current
Assistant General Manager
Homewood Suites Hotel
08.1998 - Current
Louisa County High School