Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Holmes

New Kent

Summary

Dynamic Lead Teacher with a proven track record at Little Arrows, skilled in lesson planning and parent-teacher collaboration. Successfully implemented differentiated instruction strategies, enhancing student engagement and academic success. Committed to fostering a safe learning environment while providing emotional support and innovative lesson development tailored to diverse learning needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Teacher

Little Arrows
01.2023 - Current


  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Created and developed lesson plans to meet students' academic needs.
  • Adapted teaching methods and materials to meet students' varying needs.

Customer Service Lead

Mom 2 Mom
08.2022 - 01.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
  • Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.

Customer Service

Jolene Winery
07.2020 - 07.2022
  • Provided exceptional customer service, addressing concerns and explaining repair processes.
  • Enhanced brand reputation by delivering exceptional customer service experiences consistently.
  • Maintained punctual delivery times for consistent customer service experience.
  • Provided exceptional customer service by proactively anticipating clients'' needs.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Maintained standards of quality, timeliness, productivity and customer service.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained exceptional customer service standards throughout every shift.
  • Provided exemplary customer service to guests.
  • Displayed very good communication and customer service skills.
  • Utilized customer feedback to improve customer service.

Lead Teacher

Stay & Play
01.2020 - 06.2022
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
  • Served as a member of the school''s leadership team, participating in strategic planning efforts aimed at continuous improvement initiatives.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Created and developed lesson plans to meet students' academic needs.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.

Customer Service Cashier

Ocean Breeze
05.2018 - 08.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Redeemed coupons to discount purchases.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.

Lead Teacher

Stay & Play
08.2012 - 06.2016
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Created and developed lesson plans to meet students' academic needs.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Developed and implemented classroom routines to address varying student needs.
  • Adapted teaching methods and materials to meet students' varying needs.

Education

High School Diploma -

Charles City High School
Charles City, VA
06-1996

Skills

  • Childcare needs
  • Lesson planning
  • Activity planning
  • Conflict resolution
  • Parent-teacher communication
  • Child development
  • Classroom management
  • Safety awareness
  • Behavior modeling
  • Parent-teacher collaboration
  • Lesson development
  • Training and mentoring
  • Special education
  • Emotional support
  • Collaborative teaching
  • Family engagement
  • Age-appropriate discipline
  • Childcare requirements
  • Safe learning environment
  • Behavior management
  • Motivating students
  • Innovative lesson planning

Certification

  • First Aid/CPR/AED Instructor Certification – American Red Cross.
  • MAT training

Timeline

Lead Teacher

Little Arrows
01.2023 - Current

Customer Service Lead

Mom 2 Mom
08.2022 - 01.2023

Customer Service

Jolene Winery
07.2020 - 07.2022

Lead Teacher

Stay & Play
01.2020 - 06.2022

Customer Service Cashier

Ocean Breeze
05.2018 - 08.2018

Lead Teacher

Stay & Play
08.2012 - 06.2016

High School Diploma -

Charles City High School

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April Holmes