April Holmes
New Kent
Summary
Dynamic Lead Teacher with a proven track record at Little Arrows, skilled in lesson planning and parent-teacher collaboration. Successfully implemented differentiated instruction strategies, enhancing student engagement and academic success. Committed to fostering a safe learning environment while providing emotional support and innovative lesson development tailored to diverse learning needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Teacher
Little Arrows
01.2023 - Current
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Adapted teaching methods and materials to meet students' varying needs.
Customer Service Lead
Mom 2 Mom
08.2022 - 01.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Customer Service
Jolene Winery
07.2020 - 07.2022
- Provided exceptional customer service, addressing concerns and explaining repair processes.
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Maintained punctual delivery times for consistent customer service experience.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Maintained standards of quality, timeliness, productivity and customer service.
- Processed payments, entering sales in register for prompt customer service.
- Maintained exceptional customer service standards throughout every shift.
- Provided exemplary customer service to guests.
- Displayed very good communication and customer service skills.
- Utilized customer feedback to improve customer service.
Lead Teacher
Stay & Play
01.2020 - 06.2022
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Served as a member of the school''s leadership team, participating in strategic planning efforts aimed at continuous improvement initiatives.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Customer Service Cashier
Ocean Breeze
05.2018 - 08.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Redeemed coupons to discount purchases.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
Lead Teacher
Stay & Play
08.2012 - 06.2016
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Fostered student curiosity and interest through creative hands-on activities.
- Developed and implemented classroom routines to address varying student needs.
- Adapted teaching methods and materials to meet students' varying needs.
Education
High School Diploma -
Charles City High School
Charles City, VA06-1996
Skills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Parent-teacher communication
- Child development
- Classroom management
- Safety awareness
- Behavior modeling
- Parent-teacher collaboration
- Lesson development
- Training and mentoring
- Special education
- Emotional support
- Collaborative teaching
- Family engagement
- Age-appropriate discipline
- Childcare requirements
- Safe learning environment
- Behavior management
- Motivating students
- Innovative lesson planning
Certification
- First Aid/CPR/AED Instructor Certification – American Red Cross.
- MAT training
Timeline
Lead Teacher
Little Arrows
01.2023 - Current
Customer Service Lead
Mom 2 Mom
08.2022 - 01.2023
Customer Service
Jolene Winery
07.2020 - 07.2022
Lead Teacher
Stay & Play
01.2020 - 06.2022
Customer Service Cashier
Ocean Breeze
05.2018 - 08.2018
Lead Teacher
Stay & Play
08.2012 - 06.2016
High School Diploma -
Charles City High School
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