April Theriot

• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping for multiple clients
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
• Collaborated with department heads to identify staffing needs and strategize recruitment efforts.
• Interpreted regulations, policies, and directives to provide accurate pay setting guidance.
• Assisted in creating Time Off Policies, Onboarding Experience, E-I9 Management dashboards and Recruitment strategies
• Streamlined recruitment processes for efficiency, reducing average hiring time significantly.
• Implemented workforce planning techniques to adeptly match talent with task requirements.
• Developed and implemented onboarding and orientation programs for new employees.
• Trained practitioners to navigate through the Workforce Now (HCM Platform)
• Worked alongside global business leader to deploy new training strategies.
• Reviewed KPI's and performance reviews to include training, coaching and monitoring employee work results

• Creating and maintaining donor records: This involves inputting and managing donor information using donor management computer software, such as NexLynk database.
• Managing Company Morale Committee meetings: Organizing and overseeing meetings and activities related to Company Morale Committee, which likely focuses on boosting employee satisfaction and morale.
• Documenting training and progress on database: Keeping track of training activities and progress for new employees, maintaining accurate records.
• Performing donor vitals in screening booth: Conducting various health checks on donors, such as finger sticks, blood pressure measurements, temperature checks, total protein assessment, hydration levels, weight measurement, and hematocrit readings.
• Conducting daily equipment calibration: Performing routine equipment calibration as per standard operating procedures (SOPs) to ensure accurate and reliable results.
• Training and mentoring new personnel: Providing training and guidance to newly hired personnel, helping them fulfill their roles effectively.
• Allocating resources to optimize process flow: Adjusting resources and addressing bottlenecks to minimize donors' waiting time and improve efficiency within donor center.

• Managed 6 locations across Hampton Roads.
• Handled customer complaints, inquiries, and incident reports: Took responsibility for addressing customer complaints, handling inquiries, and initiating incident reports when necessary.
• Supervised employees and assessed performances: Oversaw work of employees, conducting performance assessments to identify training needs and develop plans for improving efficiency and reducing delays in processes.
• Trained and mentored associates: Provided training and ongoing mentorship to associates, focusing on performance-oriented strategies and customer service techniques to enhance their skills.
• Handled high priority incidents with composure: Demonstrated exceptional poise and composure in managing high-priority incidents, making quick decisions to minimize overall impact.
• Identified and resolved operational issues: Reviewed recurring problems within operations and business management, implementing solutions to improve overall company outcomes.

• Answered multi-line phone system: Efficiently managed incoming calls through multi-line phone system, directing calls to appropriate staff members and taking messages when necessary.
• Executed record filing system: Implemented and maintained filing system to improve document organization and management, ensuring easy retrieval and accessibility of important records.
• Interacted with vendors, contractors, and professional services personnel: Communicated with external parties, such as vendors, contractors, and professionals, to receive orders, provide instructions, and coordinate activities as needed.
• Handled client correspondence and tracked records: Managed client correspondence, ensuring timely and accurate responses, while also maintaining proper records for reference and fostering office efficiency.
• Managed shipping, receiving, and work orders: Oversaw shipping and receiving processes, ensuring timely and accurate handling of orders. Managed work orders and customer invoices to maintain accurate records and facilitate smooth operations.

Promoted to Office Manager from Account Representative January 2019

• Managed multiple offices: Oversaw the operations of three different offices, ensuring smooth functioning and consistent performance across locations.
• Handled office operations: Opened office, managed cash registers, ran credit reports, and organized customer files. Advertised promotions to attract customers and maintained professional attitude and appearance at all times.
• Managed dispute resolution: Oversaw resolution of customer disputes, ensuring fair and satisfactory outcomes while maintaining customer-centric approach.
• Managed employee time and disciplinary actions: Oversaw employee scheduling and managed disciplinary actions when required, ensuring adherence to company policies and fostering productive work environment.
• Managed multilevel marketing and advertising: Implemented and managed multilevel marketing and advertising strategies to improve sales and promote company's products or services.
• Oversaw new business development and customer servicing: Proactively sought new business opportunities, developed strategies for customer acquisition, and ensured excellent customer service for existing clients.