Arabella Tipton
Rocky Mount
Summary
Customer-focused sales professional with experience in healthcare, financial services, and territory-based sales environments. Known for quickly learning new products and systems, applying coaching effectively, and delivering clear, needs-based solutions. Trusted to handle sensitive information, build client relationships, and perform with professionalism in fast-paced, compliance-driven roles.
Overview
3
3
years of professional experience
Work History
Client Specialist
Legacy HQ (AT&T Authorized Retailer)
Roanoke, VA
01.2026 - Current
- Conduct in-person, territory-based outreach using assigned maps to engage both business owners and residential customers
- Deliver confident, needs-based sales presentations for wireless, internet, and bundled communication services
- Educate customers on cost savings, service improvements, and business efficiency gained by switching providers
- Handle rejection professionally while rebutting objections through active listening and solution-focused responses
- Maintain strong product knowledge across multiple AT&T offerings and promotions
- Build customized quotes and enroll customers using secure digital platforms (SARA Plus)
- Organize, qualify, and track leads while managing multiple prospects simultaneously
- Consistently demonstrate persistence, adaptability, and professionalism in a commission-based environment
- Remain coachable, demonstrating quick learning and self-reflection to improve upon given critiques.
Patient Care Technician
Carilion Roanoke Memorial Hospital
Roanoke, VA
01.2025 - 12.2025
- Provided direct patient care to pre-operative and post-operative orthopedic and medical-surgical patients
- Assisted with activities of daily living (ADLs), including bathing, mobility, toileting, feeding, and repositioning
- Monitored and documented vital signs, intake/output, and changes in patient condition
- Supported patients during recovery by ensuring comfort, safety, and adherence to care plans
- Communicated effectively with nurses, physicians, and interdisciplinary teams to ensure continuity of care
- Educated patients and families on mobility precautions, post-surgical care, and recovery expectations
- Maintained strict compliance with HIPAA, infection control, and hospital safety standards
- Demonstrated empathy, professionalism, and calm decision-making in high-stress situations
Account Manager
Midland Credit Management
Roanoke, VA
01.2024 - 03.2024
- Conducted high-volume outbound calls to engage clients regarding account resolution
- Verified and authenticated client identity while handling sensitive financial information on secure platforms
- Transferred qualified accounts to debt resolution specialists in accordance with compliance standards
- Maintained professionalism, clarity, and composure during difficult or sensitive financial conversations
- Consistently ranked at the top of call lists through productivity, accuracy, and adherence to protocols
- Accurately documented call outcomes and client details to support efficient follow-up and resolution
Retail Sales Representative
AT&T Retail Store
Roanoke, VA
11.2022 - 01.2023
- Independently opened and closed the store while maintaining daily operational standards
- Processed cash and card transactions, balanced drawers, and secured funds according to company procedures
- Assisted customers with selecting and activating wireless service plans and device upgrades
- Built and explained service plans, promotions, and billing options to meet individual customer needs
- Supported customers with device setup, data transfers, and basic technical troubleshooting
- Accepted and processed bill payments while addressing account questions and concerns
- Delivered consistent customer service in a fast-paced retail environment
Education
GED -
Franklin County Education Center
Rocky Mount, VASkills
- Consultative & Needs-Based Sales
- Customer Relationship Building
- Objection Handling & Rebuttal
- Professional Communication (In-Person & Phone)
- Client Education & Service Explanation
- Secure Client Information Handling
- Identity Verification & Compliance Awareness
- Accurate Documentation & Digital Recordkeeping
- Lead Qualification & Territory-Based Outreach
- High-Volume Outbound Calling
- Cash Handling & Payment Processing
- Independent Decision-Making
- Problem Resolution & Customer Support
- Emotional Intelligence, Resilience & Adaptability
Timeline
Client Specialist
Legacy HQ (AT&T Authorized Retailer)
01.2026 - Current
Patient Care Technician
Carilion Roanoke Memorial Hospital
01.2025 - 12.2025
Account Manager
Midland Credit Management
01.2024 - 03.2024
Retail Sales Representative
AT&T Retail Store
11.2022 - 01.2023
GED -
Franklin County Education Center