Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Aracely Luna

Herndon

Summary

Data-driven Visual Manager with progressive career experience in retail management. Strengths in creative design and merchandising to attract new business and increase revenue. Managing and leading teams of store managers to successfully execute strategic plans and brand standards. Significant background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

15
15
years of professional experience

Work History

Visual Manager

Forever 21
Arlington
04.2023 - Current
  • Developed and implemented visual merchandising strategies to increase sales.
  • Implemented quality control measures to uphold company standards.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided guidance and assistance during store openings and closings.
  • Produced thorough, accurate and timely reports of project activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created training opportunities to address visual merchandising skills gaps in district.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Operational Manager

Forever 21
Sterling
09.2021 - 04.2023
  • Provided leadership support during times of change or crisis management situations.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Responded to information requests from superiors, providing specific documentation.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Analyzed data to identify trends that could be used to improve operational performance.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Addressed customer concerns with suitable solutions.
  • Coordinated cross-functional teams to develop new products and services.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Developed and implemented operational policies and procedures to meet organizational objectives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Resolved conflicts within teams by providing clear direction or mediation services when needed.
  • Tracked and replenished inventory to maintain par levels.
  • Presented performance and productivity reports to supervisors.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Managed the daily operations of a team of 20 employees.
  • Formed and sustained strategic relationships with clients.

Assistant Manager

Forever 21
Tysons Corner
08.2016 - 09.2021
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained up-to-date knowledge of company products and services.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Managed customer service inquiries and complaints in a timely manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Implemented quality control measures to uphold company standards.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Established processes for monitoring customer satisfaction levels.
  • Collaborated with management on developing strategic plans for achieving business goals.

Visual Merchandiser

Forever 21
Tysons Corner
12.2013 - 08.2016
  • Coordinated with marketing team to create promotional materials for campaigns.
  • Presented updated floor plans and design strategy to store management.
  • Inspected existing displays regularly to ensure they were up to company standards.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Assisted customers in locating items within the store or online catalogs.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Planned seasonal changes in store layouts, including decorations, props and other visuals.
  • Managed an efficient workflow between the Visual Merchandising department and other departments within the company.
  • Managed purchasing process for entire department.
  • Assessed inventory levels and restocked items as needed to maintain attractive displays.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Created innovative floor plans to maximize visibility of merchandise.
  • Reviewed and adjusted lighting to highlight key products and create inviting store environments.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Provided training sessions for staff members on proper display techniques for different types of merchandise.

Sales Associate

Forever 21
Tysons Corner
08.2010 - 12.2013
  • Cleaned shelves, counters and tables to maintain organized store.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Tracked sales performance metrics to identify trends in market place.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers to determine wants or needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, products and services information.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Developed trusting relationships with customers by making personal connections.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Collected payments and provided accurate change.
  • Recommended, selected and located merchandise based on customer desires.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Education

High School Diploma -

Annandale High School
Annandale, VA
06-2012

Skills

  • Sales analysis
  • Conflict resolution
  • Training development
  • Customer service
  • Team leadership
  • Operational efficiency
  • Strategic planning
  • Effective communication
  • Quality control
  • Visual merchandising
  • Inventory management
  • Employee mentoring
  • Goal setting
  • Promotional planning
  • Management consultation
  • Teamwork
  • Problem-solving
  • Organizational skills
  • Marketing management
  • Marketing support
  • Excellent communication
  • Hiring and training
  • Multitasking Abilities
  • Problem-solving aptitude
  • Visual storytelling

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Visual Manager

Forever 21
04.2023 - Current

Operational Manager

Forever 21
09.2021 - 04.2023

Assistant Manager

Forever 21
08.2016 - 09.2021

Visual Merchandiser

Forever 21
12.2013 - 08.2016

Sales Associate

Forever 21
08.2010 - 12.2013

High School Diploma -

Annandale High School

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Aracely Luna