Arafat Sultana
Manassas
Summary
Detailed-oriented Healthcare Administrative Professional and Certified Professional Coder (CPC)
with extensive experience in high-volume, fast-paced environments. Proven ability to accurately
manage financial transactions, billing inquiries, Medicaid applications, denial/appeal processes,
and confidential documentation while upholding HIPAA and organizational compliance. Skilled in
patient-focused customer service during stressful interactions, maintaining professionalism,
empathy, and operational efficiency. Adept at multitasking, remote communication, and
navigating healthcare billing systems with strong keyboarding, recordkeeping, and technical
proficiency. Fluent in medical terminology in four languages and experienced collaborating with
clinical and insurance professionals to resolve patient concerns and ensure accurate billing.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Health Care Coordinator
UVA Health
Manassas
02.2026 - Current
- Assisted with the coordination of inpatient and outpatient medical services.
- Facilitated communication between healthcare providers, patients and families in order to coordinate optimal care.
- Ensured that all necessary paperwork was completed accurately prior to admission or discharge.
- Processed confidential, patient paperwork with accuracy and deference to patient privacy.
Cash Office Clerk
Ross Dress for Less
Manassas
04.2011 - Current
- Process and reconcile daily cash deposits with strict attention to accuracy and compliance.
- Read and interpreted computer generated reports and numerical data.
- Maintained detailed financial records and resolve discrepancies promptly .
- Prepare daily bank deposits following organizational policy and internal controls.
Customer Service Representative ( REMOTE)
Maximus
Manassas
03.2026 - 09.2026
- Answered high-volume telephone calls, providing accurate information regarding billing procedures and payment options.
- Maintained professionalism, empathy, and HIPPA-conscious communication in stressful interactions.
- Utilized computer systems, word processing, and keyboarding skills to manage documentation.
- Demonstrated time management and multitasking in a remote healthcare adjacent.
Sales Associate
Sears
Manassas
04.2014 - 02.2020
- Delivered exceptional customer service while managing transaction and resolving issues.
- Answered incoming telephone calls providing accurate information regarding products and services.
- Assisted with inventory management, documentation, and stock control.
- Recognized for maintaining a pleasant demeanor in high-demand situations.
- Supported team members and trained new employees on procedures and expectations.
Education
Certified Professional Coder
Manassas, VirginiaGED
Manassas, VASkills
- Medical billing and payment processing
- Patient and customer service support
- Microsoft excel and word processing
- Cash handling and deposit reconciliation
- Healthcare documentation management management
- HIPPA-conscious communicationData
- Data entry and record accuracy
- Time management and multitasking
Languages
Bengali
Native/ Bilingual
Hindi
Professional
Urdu
Professional
Certification
Certified Professional Coder(CPC) by AAPC.
Accomplishments
Top Sales Associate, Excellent Customer Service .
Timeline
Customer Service Representative ( REMOTE)
Maximus
03.2026 - 09.2026
Health Care Coordinator
UVA Health
02.2026 - Current
Sales Associate
Sears
04.2014 - 02.2020
Cash Office Clerk
Ross Dress for Less
04.2011 - Current
Certified Professional Coder
GED