Ariana Canales
Alexandria
Summary
Strategic and industrious customer service representative offering a comprehensive background in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Administrator
JBG SMITH
10.2022 - Current
- Manage tenant ticket software, assist with phone calls, and accommodate tenant requests.
- Acquire and process vendor invoices in Yardi system to accurately submit for approval.
- Develop and maintain yearly billing tracker and tenant contact spreadsheet.
- Execute various contracts to vendor/contractors.
- Coordinate tenant events and budget monthly office supplies.
- Maintain strong relationships with tenants, addressing their needs promptly and ensuring high levels of tenant satisfaction and retention.
- Work closely with property managers and maintenance teams to proactively identify and resolve potential safety hazards and maintenance issues, ensuring a safe and well-maintained environment for tenants and visitors.
- Review aged receivable reports monthly to ensure rent payments are updated and submitted.
Behavioral Technician
Attain ABA
02.2022 - 07.2022
- Meet with clients face-to-face and incentivize ABA therapy programs.
- Work alongside Board Certified Behavioral Analyst to review client improvement progress for several weeks.
- Input data in the company software system after analyzing behavior and promptly modify the behavioral program for optimal outcomes.
Kindergarten Assistant
Fairfax County Public Schools
10.2020 - 06.2021
- Assisted lead classroom teacher in interpreting school lessons and activities to a group of students in Spanish.
- Accommodated students when transitioning from distance to in-person learning, while supporting students through distance and in-person instruction.
- Assisted lead classroom teacher with one-on-one student distance and in-person learning.
- Prepared daily calendar lessons using multimedia platforms such as YouTube and Google Slides.
Filing Clerk/BDC Representative
Lindsay Volvo of Alexandria
02.2019 - 09.2020
- Scheduled appointments for customer's vehicle maintenance service.
- Scanned repair order to dealer software.
- Directed multiple calls to the appropriate advisor or department.
- Prepared daily service deposits to minimize inaccurate account balances for service department payments.
Subaru Concierge
Don Beyer Automotives
06.2016 - 09.2018
- Created invoices for customers for vehicle maintenance.
- Greeted visitors and scheduled appointments, while communicating with customers via email.
- Prepared bank deposits for the service department cashier drawer and exchanged cash received.
- Troubleshoot and resolved customer internal PDI inquiries.
Education
Bachelor of Art - Human Development and Family Science
George Mason University
Fairfax, VA08.2020
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Excellent communication skills
- Team player
- Bilingual (Spanish and English)
- Effective interpersonal skills
- Customer relations
- Detail-oriented
- Rent Collection
Certification
Real Property Administrator (RPA)
- Accounting & Budgeting
Timeline
Property Administrator
JBG SMITH
10.2022 - Current
Behavioral Technician
Attain ABA
02.2022 - 07.2022
Kindergarten Assistant
Fairfax County Public Schools
10.2020 - 06.2021
Filing Clerk/BDC Representative
Lindsay Volvo of Alexandria
02.2019 - 09.2020
Subaru Concierge
Don Beyer Automotives
06.2016 - 09.2018
Real Property Administrator (RPA)
- Accounting & Budgeting
Bachelor of Art - Human Development and Family Science
George Mason University
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