Ariana Kohn
Danville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Host
Ramsays kitchen
Danville
02.2025 - Current
- Service over 300 guest on high business days
- Navigate around customer complaints
- Managed reservation systems to optimize guest flow and seating arrangements.
- Coordinated with kitchen staff to ensure timely service during peak hours.
- Maintained cleanliness and organization of the host station throughout shifts.
- Assisted guests with menu inquiries and provided recommendations as needed.
- Trained new hosts on operational procedures and customer service standards.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Resolved conflicts between customers when necessary.
- Managed dining room layout to maximize efficiency of staff members.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Took beverage orders and served drinks during peak meal times.
Manager
Dominos's Pizza
Danville
09.2020 - 02.2025
- Managed daily operations to ensure efficient service and quality standards.
- Supervised team members to maintain high levels of customer satisfaction.
- Trained new staff on procedures and best practices for food safety.
- Implemented inventory management systems to track supplies and reduce waste.
- Coordinated with delivery drivers to optimize route efficiency and timeliness.
- Ensured compliance with health regulations and store policies during inspections.
- Developed scheduling strategies to balance labor costs and operational needs.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Developed inventory reports for management to support decision-making processes.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
Skills
- Service optimization
- Reservation management
- Table coordination
- Menu knowledge
- Inventory management
- Team supervision
- Training and development
- Attention to detail
- Time management
- Problem solving
- POS software
- Guest feedback
- Customer engagement
- Reservations
- Guest relations
- Verbal and written communication
- Team player mentality
- Customer service
- Phone etiquette
- Cleaning and sanitation
- Food running
- Calm demeanor
Accomplishments
- Blaze the trail-Q3
Trained in multiple positions
Kept positive attitude
Eager to progress and learn more
Timeline
Host
Ramsays kitchen
02.2025 - Current
Manager
Dominos's Pizza
09.2020 - 02.2025