Ariana Morrocu
Virginia Beach
Summary
Results-driven professional with six years of experience in customer relationship management, and two years of experience in sales and market insights. Proven track record of strategic partnerships and exceeding client expectations. Skilled in research, project management, and effective client communication. Seeking to leverage strong analytical and leadership skills to excel.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate - Global Market Insights
Atheneum
New York
04.2022 - 07.2022
- Enabled strategic connections between industry experts and McKinsey & Company, empowering top-level business decision making
- Managed over 10 projects weekly, assessing and negotiating partnerships across diverse industries and disciplines
- Collaborated with colleagues to consistently exceed project deadlines and surpass client expectations
- 20 - 30 cold calls, contacted 10 warm leads via email or phone call, and 200+ email out reaches daily
Office Manager
Nassau Atlantic Management Corporation
Glen Cove
12.2015 - 07.2022
- Oversaw lease agreements for 5 properties, ensuring compliance with all legal and regulatory requirements
- Managed financial transactions for 12 rental units, maintaining accurate records and reducing billing errors by 25%
- Main communicator between all 20 tenants and the landlord, ensuring all their questions and concerns were answered in a timely and effective manner
Point of Care Support Specialist
Roche Diagnostics
New York
04.2021 - 04.2022
- Managed hardware/software support, executed software testing with live patient samples, and conducted comprehensive staff training on PCR analyzer, leading to a 20% improvement in system reliability and a 25% boost in staff proficiency
- Delivered in-person customer support at hospitals, physician offices, and medical clinics, covering 4-6+ sites weekly with a focus on enhancing customer experience and driving operational efficiency
- Maintained data records in Excel to track performance rates, enabling comprehensive data analysis for each PCR analyzer I worked on and contributing to a 30% enhancement in operational insights
Quality Assurance Student Intern
Mercy Medical Center
Baltimore
01.2020 - 05.2020
- Managed monthly analysis using Excel, leading to a 10% reduction in errors and enhanced patient safety
- Supported the COVID-19 Command Center, addressing 30+ daily inquiries, resulting in streamlined communication and response efficiency
- Coordinated with data analysts and directors to plan and execute quality program development, leading to a 30% improvement in data-driven decision-making
Education
Bachelor of Science - Health Care Management
Towson University
Towson, MD05.2020
Skills
- Quality Assurance
- Customer support
- Partnership
- Negotiation
- Research
- Project management
- Data analysis
- Active listening
- Collaboration
- Communication
- Time management
- Operational efficiency
- Recordkeeping
Certification
- Business Analytics Science Award of Completion, University of Virginia, November 2024. Completed a 10-week intensive course focused on leveraging data for informed business decisions. * Developed proficiency in: * Tableau, SQL, Data Modeling, Data Visualization * Business Analytics KPIs & Metrics, Lead Qualification * Go-to-Market Strategies, Quota Setting & Performance * Data-Driven Digital Marketing (Facebook Advertising) * Effective Storytelling and Planning/Execution Frameworks
- Lean Six Sigma White Belt, The Management and Strategy Institute, February 2020
- Basic Certificate in Quality and Safety, Institute of Healthcare Improvement-Open School, November 2019
Timeline
Associate - Global Market Insights
Atheneum
04.2022 - 07.2022
Point of Care Support Specialist
Roche Diagnostics
04.2021 - 04.2022
Quality Assurance Student Intern
Mercy Medical Center
01.2020 - 05.2020
Office Manager
Nassau Atlantic Management Corporation
12.2015 - 07.2022
Bachelor of Science - Health Care Management
Towson University
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