Ariana Telles
Fredericksburg
Summary
Results-driven Insurance Sales Agent with expertise in client needs analysis and risk assessment. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in managing diverse accounts and consistently achieving sales targets while building strong client relationships. Seeking remote opportunities to balance work and educational pursuits.
Overview
5
5
years of professional experience
Work History
Commercial Insurance Agent
Allstate
06.2025 - 10.2025
- Facilitated client understanding of insurance policies and coverage options.
- Conducted risk assessments to identify needs and recommend tailored solutions.
- Collaborated with underwriters, expediting policy issuance and renewals efficiently.
- Addressed client inquiries promptly to enhance overall satisfaction and retention.
- Documented client interactions and policy details accurately in CRM systems.
- Managed diverse commercial accounts, adapting strategies to meet unique client needs.
Insurance Sales Agent
GEICO
03.2021 - 02.2025
- Enhanced client understanding of insurance options by providing personalized quotes.
- Improved client retention by educating clients on benefits and claims processes.
- Streamlined onboarding for new agents by developing effective training materials.
- Built strong client relationships through consistent communication and superior service.
- Drove agency success by consistently exceeding monthly sales targets.
- Achieved top sales agent status for outstanding service and product knowledge.
Area Operations Supervisor
Kohl's
10.2020 - 01.2021
- Ensured compliance with company policies by supervising daily operations.
- Enhanced team performance through effective training and mentorship programs.
- Identified workflow inefficiencies, driving improvements to optimize productivity.
- Reduced inventory discrepancies by coordinating efficient stock management practices.
- Implemented strategic scheduling to maximize staff utilization and minimize labor costs.
- Conducted performance evaluations, providing constructive feedback for employee development.
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
Hyattsville, MD06-2027
High School Diploma -
SOAR High School
Lancaster06-2014
Skills
- Client needs analysis
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Financial acumen
- Organizational skills
- Team leadership
- Active listening
- Customer follow-up
- Conflict resolution
- Client relations
- Risk assessment
Timeline
Commercial Insurance Agent
Allstate
06.2025 - 10.2025
Insurance Sales Agent
GEICO
03.2021 - 02.2025
Area Operations Supervisor
Kohl's
10.2020 - 01.2021
Bachelor of Science - Computer Science
University of Maryland Global Campus
High School Diploma -
SOAR High School