Ariel Washington
Ashburn
Summary
Meticulous System Integration Engineer maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
12
12
years of professional experience
Work History
Integration Engineer
Science Applications International Corporation (SAIC)
03.2022 - 09.2025
- Serve as primary customer interface and advocate, affording cross-functional technical and relationship management to ensure mission success while maximizing service adoption
- Operate proactively with ability to lead and execute project engagements without direct leadership oversight and/or participation
- Maintain up to date network topology drawings for all supported systems.
- Maintain up to date cable table documentation of all supported systems and devices within the datacenter.
- Guide networking engineering efforts in the hardware, software, and virtual infrastructure domain.
- Review and create Request For Changes (RFC), user requests for upgrades or additions to the network to assess impact on network performance.
- Direct the installation of IT infrastructure as well as the installation and configuration of operating systems and applications.
- Create Standard Operating Procedures (SOPs), Temporary Operating Instructions (TOls) and other integrated documentation to support the success of field users and the program.
- Manage the organization of Technical Exchange Meetings between the internal Engineering teams and Customer Engineering Teams.
- Attended meetings and took on leadership role as point of contact or stakeholder for projects.
Watch Floor Monitor
Science Applications International Corporation (SAIC)
07.2019 - 03.2022
- Remotely monitor and troubleshoot multiple systems across a worldwide enterprise network
- Document problems in trouble tickets, provide system status updates to the community and log system events
- Create daily status reports and examining metrics to ensure all system performance requirements meet or exceed customer expectations
- Interact with system and network engineers, integrators, and system developers to understand minimum operating requirements, as well as make regular contact with customers and system developers in reporting problems and implementing resolutions to anomalies
Network Operations Technician
Ntrepid Corporation
07.2018 - 04.2019
- Serve as escalation support for 24/7 Tier 1/2 NOC and be part of an on-call rotation
- Provide technical expertise needed to resolve undefined networking and linux systems issues
- Interfacing with vendors and internal product engineers to report and resolve bugs and breaks
- Analyze root cause by log diving via command line in CentOS and Ubuntu systems
- Deploy changes to enterprise systems via configuration management tools (Chef, CFengine)
- Present after action reports detailing root cause analysis and proposed preventative actions
- Create detailed documentation to hand repeatable procedures off to Tier 1
- Troubleshot hardware and software to determine and rectify network problems.
Network Administrator
Jacobs FNS Information Systems
04.2018 - 07.2018
- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations
- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor
- Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
- Identified and immediately resolved issues with network devices.
- Provides end-user software troubleshooting and support
Network Administrator
ManTech International Corporation
04.2016 - 04.2018
- Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections
- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor
- Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements; provides phone and help-desk support for local and off-site users
- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
- Determine network/system requirements; construct and maintain configurations for data networks, VPN
- Install and test network software and hardware; Perform troubleshooting of network problems utilizing network analyzers and/or sniffers and other troubleshooting tools . DNS and IP administration, knowledge of LAN protocols, network topologies and hardware
- Knowledge of Network Management tools
- Monitor networks to ensure security and availability; evaluate and modify system's performance
Help Desk Service Technician
General Dynamics Information Technology
05.2015 - 04.2016
- Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
- Provides end-user software troubleshooting and support
- Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides phone and help-desk support for local and off-site users.
- Analyzes customer needs to determine functional and cross-functional requirements
- Maintains current knowledge of relevant technology as assigned
- Explained diagnostic findings to customers and outlined repair or service options.
Facilities
AECOM
03.2014 - 02.2015
- Perform scheduled and unscheduled cleaning and janitorial services
- Dusting and cleaning of all building surfaces to free them of dirt, smudges, and markings
- Floor care to include but not limited to vacuuming, dust mopping, and spray cleaning
- Other ADHOC cleaning assignments as applicable
Education
A.A.S - Information Systems Technology
Northern Virginia Community College
Woodbridge, VAundefined
Forest Park High School
Woodbridge, VA06.2012
Skills
- TS/SCI FS Poly
- Creating Standard Operating Procedures (SOPs) and other integrated documentation
- System design
- Continuous integration
- Incident response
- Networking Protocols
- Linux Command Line
- IT project management
- Organizational skills
- Enterprise architecture
- Troubleshooting/Triage
Timeline
Integration Engineer
Science Applications International Corporation (SAIC)
03.2022 - 09.2025
Watch Floor Monitor
Science Applications International Corporation (SAIC)
07.2019 - 03.2022
Network Operations Technician
Ntrepid Corporation
07.2018 - 04.2019
Network Administrator
Jacobs FNS Information Systems
04.2018 - 07.2018
Network Administrator
ManTech International Corporation
04.2016 - 04.2018
Help Desk Service Technician
General Dynamics Information Technology
05.2015 - 04.2016
Facilities
AECOM
03.2014 - 02.2015
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Forest Park High School
A.A.S - Information Systems Technology
Northern Virginia Community College