Ariyana Allen
Richmond
Summary
Motivated individual that provides a positive impact through focused work, attention to detail, and good time management skills. Strong communication and negotiation skills. Detail oriented and works with a high degree of accuracy and ability to multitask. Handles confidential financial and personal information appropriately. Possess strong problem-solving skills. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent
American Airlines
Richmond
02.2025 - Current
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
- Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
- Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
- Queue lines at ticket counter kiosks and ticket counters
- Clear/verify international documents at kiosk in the ticket counter area and activation stations
- Accept and activate passengers’ self-tagged bags at activation stations
- Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
- Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
- Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
- Respond and assist during security and/or emergency situations
- Provide connecting passengers with gate information
- Provide quality customer service in a professional manner and in accordance with American’s guidelines.
- Adhere to company policies, procedures, and performance standards.
- Complete job-relevant trainings
- Adhere to government regulations (e.g. DOT, FAA, TSA)
- Use multiple internal resources/systems including during customer interactions
- Wear uniforms as required by company policy
Shift Lead
Walgreens
Henrico
05.2024 - 01.2025
- Responsible for holding store keys to open and close without management as necessary. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items and product placement as specified by policies/procedures. For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested.
Flight Attendant
Southwest Airlines
Oakland
01.2023 - 08.2024
- Flight Attendants provide excellent customer service. they do the following duties;
- Attend passengers and provide a high level of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations, and inflight services.
- Maintain all emergency equipment to ensure safety by verifying that fire extinguishers and oxygen systems are in working order, first-aid kits are fully stocked, and all items are easily located.
- Assist passengers in an emergency situation by announcing and/or demonstrating the use of seat belts, flotation devices, oxygen masks, and emergency exits.
- Prepare the plane for takeoff and landing following standard procedures such as walking the aisles to ensure luggage is stowed securely and all passengers have complied with appropriate federal regulations.
- Conduct periodic trips through the cabin during flights to serve food and beverages, assist passengers with lights, provide pillows and blankets, and respond to any questions or requests in a timely and safe manner.
- Prepare detailed reports following every flight including information on departure and destination locations, number of passengers, food and beverage sales, inventories of various hospitality items, condition of all cabin equipment, and accounts of any passenger issues.
Clerk
United States Postal Service
Richmond
08.2021 - 08.2024
- Perform any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products, passport acceptance (where applicable) and other retail services; May use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations. Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides lobby assistance that includes monitoring the retail line, directing customers to the self-service kiosk.
Flight Attendant
GoJet Airlines (United Express)
St. Louis
08.2021 - 08.2024
- Participates in pre-flight briefings to discuss flight details, weather, and service plans.
- Performs pre-flight safety checks.
- Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards.
- Ensures food, beverages, and other supplies are on board and sufficiently stocked.
- Greets passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed in overhead or under-seat storage.
- Provides instruction on safety/emergency procedures; demonstrates the proper use of seat belts, oxygen masks, and flotation devices.
- Delivers in-flight food and beverage services, collecting payment as required.
- Answers passenger questions about flight information (time, service, aircraft details, weather, delays, etc.)
- Responds to any in-flight emergencies by providing necessary assistance to passengers including administering emergency first aid and completing reports on any injuries or incidents.
- Assists passengers with safe and efficient exit of the aircraft.
- Prepares flight reports.
- Maintains current awareness and knowledge of established airline safety and security guidelines.
Rural Carrier Associate
Post Office USPS-Alee Station
Richmond
03.2021 - 08.2024
- RCAs are responsible for the safe and efficient delivery and collection of the U.S. Mail.
- Manage problems, conduct RCA investigations and deliver completed documentation.
- Arrange mail in delivery sequence, operate llv, used scanner to collect cod and lift packages over 50 pounds.
- Map appropriate routes using GPS and standard maps.
- Map appropriate routes using both the GPS and standard maps, ensuring that the shortest and safest routes are determine.
- Keeping detailed records of attempted and missed deliveries is required.
- Obtaining signatures for certified, registered and delivery confirmations is a job requirement. A rural carrier associate is expected to keep their vehicle clean and in working order by adhering to a preventive maintenance schedule.
Package Handler
UPS
Richmond
05.2020 - 08.2024
- Sort through packages, lifting boxes 40lbs or more, memorizing zip codes for all 50 states, understanding color coded belts, and making sure boxes & packages have no spills
Clerk
United States Postal Service
Richmond
11.2019 - 08.2024
- Any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices. Check mail to ensure correct postage and that packages and letters are in proper condition for mailing. Maintaining records of incoming mail and package deliveries. Sorting mail by hand into bins for proper delivery. Possessing knowledge of postal regulations and requirements. Understanding shipping procedures for UPS, FedEx and other carriers.
Studio Sales Associate
Portrait Innovations
Richmond
08.2019 - 08.2024
- Interacting with customers and their children, capturing their images and walking them through the selection of their photo collections. Overseeing all studio functions, shooting a variety of photographs, selling portrait packages, manufacturing portraits, driving sales and meeting sales and performance goals, Ensuring consistent and accurate cash management, and Maintaining a clean and safe studio
Call Representative
The Results Companies
Richmond
06.2019 - 08.2024
- Working for Humana which is an insurance company for the elderly people. Managing large amounts of inbound and outbound calls in a timely manner. Identifying customers’ needs, clarify information, research every issue and providing solutions. Meet personal/team qualitative and quantitative targets, seize opportunities to upsell products when they arise.
WAH Tax Support
Concentrix
Chicago
03.2019 - 08.2024
- Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability. Research, analyze and determine an appropriate course of action for TurboTax customers. Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments. Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise. Document all issues, resolution and follow up actions provide service to use Smart Look screen share to assist customer via one-way video.
Car Prep/Driver
Enterprise Holdings
Richmond
09.2018 - 08.2024
- Clean vehicle exterior by hand, brush or by operating washing equipment, Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand, Vacuum, shampoo, add air freshener and clean vehicle interior, Determine need for and add windshield fluid, gas, oil, water and antifreeze, Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle, Verify appropriate stickers are attached to vehicle (registration, plates, etc.) vacuuming and prepping the cars, shuttling cars to and from car washes and dealerships for servicing, car transports to and from offices, checking fluid levels, and changing tires.
Sales Assistant
Love Culture
Richmond
11.2017 - 08.2024
- Greeting customers on arrival then assist the customer with any questions they have about the purchase they want to make. Helping customers with returns, refunds, and resolve common complaints. Welcoming customers. Operating cash registers. Increasing in store sales. Maintaining sales floor appearance. Cross- selling products. Directing customers to merchandise.
Sales Assistant
Charlotte Russe, Inc
Richmond
12.2016 - 08.2024
- Greeting customers on arrival then assist the customer with any questions they have about the purchase they want to make. Helping customers with returns, refunds, and resolve common complaints. Welcoming customers. Operating cash registers. Increasing in store sales. Maintaining sales floor appearance. Cross- selling products. Directing customers to merchandise.
Sales Assistant
Toys 'R' Us
Richmond
10.2016 - 08.2024
- Assisting customers with final purchases, questions, and concerns. Operating registers, and credit card machines. Knowing current store promotions and returns policy. Performing several assigned duties apart from operating checkout stations, including cleaning, stocking products, and balancing registers. Assisting Toys R Us managers with customer satisfaction and work to leave every customer satisfied with the toy shopping experience.
Ride Agent
Kings Dominion
Richmond
03.2016 - 08.2024
- Responsible for supervising, monitoring, repairing, and attending to park rides, including boarding and securing passengers, starting rides, and ensuring passengers exit safely. Collect tickets or money for rides. Ensure appropriate number of people can get on rides. Ensure children are the appropriate height and age for rides. Latch passengers in securely. Board passengers onto ride. Explain safety procedures to riders. Point out evacuation routes. Operate equipment that starts and shuts down ride. Entice patrons by describing the actions of the ride. Ensure passengers are secured safely. Pull down safety bars, buckle seat belts, or secure harnesses. Inspect equipment to detect wear and tear. Perform minor and major repairs. Oil and lubricate parts as needed. Stop vehicle and de-board passengers in case of emergencies. Aid patrons entering and exiting ride. Shut down ride if major repairs are needed. Space rides operated in cars or sections to avoid danger of collisions. Clean up debris around ride. Replace light bulbs. Operate music during ride. Keep an eye on patrons and their movements to ensure they are not in any danger. Remove disorderly, obnoxious, or sick people from rides. Install and breakdown rides. Enforce all safety regulations and stay current with safety rules and procedures.
Store Manager
Ulta
Richmond
12.2023 - 02.2024
- Greeting all guests with friendly, prompt and courteous service
- Informing guests of current promotions, events and services within the store, promoting the Ulta Beauty loyalty and guest service programs
- Meeting/exceeding individual sales and productivity goals
- Presenting an image at all times that reflects the knowledge of the prestige cosmetic lines
- Performing makeup applications, skincare analysis and product demonstrations
- Booking appointments for scheduled special events
- Ensuring all testers within the prestige area are continuously in stock and maintained in compliance with hygiene standards
- Ensuring stock is always kept full within the prestige categories
- Ensuring all resets and planograms are correctly executed and maintained
- Ensuring makeover stations adhere to all company standards
- Executing and maintaining visual merchandising standards
- Maintaining standards of cleanliness and organization within the prestige area and Ulta Beauty color library
Hotel Front Desk Agent
Marriott International
Glen Allen
08.2023 - 02.2024
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Delivery Driver
FedEx
Chesterfield
09.2022 - 08.2023
- Communicating with dispatch about pick-up and delivery times, delivery locations, and potential traffic issues that may delay the driver’s progress
- Ensuring that packages are properly stored in the truck’s cargo area to prevent damage during transport
- Following federal regulations regarding fuel efficiency, vehicle maintenance, and safe driving practices
- Transporting packages using a commercial truck that is specially designed to carry large freight loads over long distances
- Monitoring weather conditions to ensure safe driving conditions
- Maintaining records of deliveries made and time spent on duty
- Performing pre-delivery inspection of packages to ensure that they are properly labeled and undamaged
- Delivering packages to the recipients door or workplace by foot or automobile
- Communicating with customers to provide status updates on deliveries.
Education
High school or equivalent -
Huguenot High School
Richmond12.2017
Skills
- Customer Service (8 years), First aid (1 year), Leadership (4 years), Airline Safety Regulations (1 year), flight report (1 year), Conflict management (3 years), Sales (3 years), Communication skills (5 years), Cash handling, Cash management, Research, Hospitality, Front desk, Cash register, Food handling, Driving, Microsoft Office, English
- Flight reservations
- Emergency response
- Baggage handling
- Flight documentation
- Team collaboration
- Conflict resolution
- Safety protocols
- Time management
Certification
First Aid Certification, Driver's License, CPR Certification
Timeline
Customer Service Agent
American Airlines
02.2025 - Current
Shift Lead
Walgreens
05.2024 - 01.2025
Store Manager
Ulta
12.2023 - 02.2024
Hotel Front Desk Agent
Marriott International
08.2023 - 02.2024
Flight Attendant
Southwest Airlines
01.2023 - 08.2024
Delivery Driver
FedEx
09.2022 - 08.2023
Clerk
United States Postal Service
08.2021 - 08.2024
Flight Attendant
GoJet Airlines (United Express)
08.2021 - 08.2024
Rural Carrier Associate
Post Office USPS-Alee Station
03.2021 - 08.2024
Package Handler
UPS
05.2020 - 08.2024
Clerk
United States Postal Service
11.2019 - 08.2024
Studio Sales Associate
Portrait Innovations
08.2019 - 08.2024
Call Representative
The Results Companies
06.2019 - 08.2024
WAH Tax Support
Concentrix
03.2019 - 08.2024
Car Prep/Driver
Enterprise Holdings
09.2018 - 08.2024
Sales Assistant
Love Culture
11.2017 - 08.2024
Sales Assistant
Charlotte Russe, Inc
12.2016 - 08.2024
Sales Assistant
Toys 'R' Us
10.2016 - 08.2024
Ride Agent
Kings Dominion
03.2016 - 08.2024
High school or equivalent -
Huguenot High School
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