Arkeshia Johnson
Richmond
Summary
Results-driven Claims Analyst with expertise in evaluating, validating, and processing complex claims in compliance with federal policies and Treasury regulations. Skilled in financial reconciliation, fraud detection, and accurate documentation review to ensure timely and equitable resolution. Strong communicator with a reputation for precision, integrity, and supporting the Treasury’s mission of fiscal accountability and public trust.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Specialist
Va Dept of Treasury
Richmond
11.2021 - Current
- Detail-oriented Claims Specialist with experience supporting the VA Department of the Treasury in processing and resolving complex financial claims.
- Skilled in analyzing payment discrepancies, investigating fraud or overpayments, and applying federal regulations to ensure compliance and accuracy.
- Adept at coordinating with government agencies, financial institutions, and the public to resolve issues related to unpaid or misdirected federal payments.
- Strong background in documentation, policy interpretation, and customer service, with a commitment to upholding the integrity of federal financial operations.
- Helping to reduce the overload of claims by 60%.
Front Office Manager
JenCare Neighborhood Medical Center
Richmond
08.2019 - 11.2021
- As Front Desk Manager in a primary care office, I oversee the daily operations of the front desk to enhance a seamless and welcoming patient experience.
- Manage and train front office staff, coordinate appointment scheduling, verify insurance coverage, and maintain accurate patient records within the EHR system.
- Work with providers and clinical staff to optimize patient flow, resolve scheduling conflicts, and uphold HIPAA compliance.
- Handle patient inquiries, oversee co-pay collections, and support the billing process, ensuring that administrative operations run smoothly and efficiently in a fast-paced healthcare environment.
Administrative Assistant
Rent A Center
Richmond
04.2016 - 08.2018
- Organize sales plans, construct files, keep up inventory on merchandise, and account for all sales in store and online.
Collection Specialist
A.I.C
Richmond
09.2015 - 04.2016
- Responsibilities outbound calls to members, collect past due amounts, set up plans to cure debts, update all information given by members.
Customer Service Representative
UPS Freight
Richmond
10.2014 - 08.2015
- Schedule pick ups, track packages, and evaluate all shipping issues with one call solutions.
- Take payments set up new accounts for new customers.
Shift Supervisor
ERC Restaurant
Richmond
04.2008 - 04.2014
- Act as the owner.
- See over all deposits to ensure accuracy.
- Deploy positions to the appropriate team member to run a productive business.
Patient Care Technician-PRN
DaVita Dialysis Clinic
Richmond
01.2011 - 02.2012
- Providing quality patient care that includes emotional support and guidance.
- Obtain specimens, conduct tests and record results.
- Check blood pressure, heart rate and pulse on a regular basis.
- Monitor patient condition and provide updates to care team.
- Monitor patients' food and liquid intake.
- Escort patients to X-ray and other diagnostic imaging processes.
Education
Certified in Substance Abuse Counseling -
J Sargeant Reynolds Community College
Richmond, VA05.2025
Associate in Health Science -
ECPI University
Richmond, VA06.2020
Skills
- Office Management
- Medical records
- Documentation review
- Customer service
- Computer skills
- Administrative Assistant
- Data Entry
- Key Holder
- Medical terminology
Certification
- Substance Abuse Counseling Certification, 04/01/25, Present
- CPR Certification, 03/01/25, 03/01/27
Personal Information
Authorized To Work: US
Timeline
Claims Specialist
Va Dept of Treasury
11.2021 - Current
Front Office Manager
JenCare Neighborhood Medical Center
08.2019 - 11.2021
Administrative Assistant
Rent A Center
04.2016 - 08.2018
Collection Specialist
A.I.C
09.2015 - 04.2016
Customer Service Representative
UPS Freight
10.2014 - 08.2015
Patient Care Technician-PRN
DaVita Dialysis Clinic
01.2011 - 02.2012
Shift Supervisor
ERC Restaurant
04.2008 - 04.2014
Certified in Substance Abuse Counseling -
J Sargeant Reynolds Community College
Associate in Health Science -
ECPI University