Arly Iglesias
Silver Spring
Summary
Flexible known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
DC Surgical Arts
03.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Receptionist
DARCARS Chrysler Jeep Dodge
03.2020 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Manager
Zips Dry Cleaners
03.2016 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Arts - Diagnostic Medical Sonography
Montgomery College
Rockville, MD05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Verbal and written communication
- Sensitive information handling
Certification
- Basic Life Support Certification (BLS)
- OSHA Certified
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
DC Surgical Arts
03.2023 - 08.2024
Receptionist
DARCARS Chrysler Jeep Dodge
03.2020 - 06.2022
Manager
Zips Dry Cleaners
03.2016 - 03.2020
Associate of Arts - Diagnostic Medical Sonography
Montgomery College
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