Aryal Allie
Roanoke
Summary
Dedicated Customer Service Representative with knowledge of service delivery and proven multitasking abilities, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing exceptional service and customized solutions to build loyalty and enhance customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bath and Body Works
05.2024 - Current
- Greeting and directing customers.
- Merchandising, store resets, inventory management, stocking.
- Processed on-line orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with customer and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection, cross selling products, explaining and offering on-line ordering, informing the customer of current sales/promotions.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Processed merchandise returns. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Capt’n Party
02.2023 - 04.2024
- Responsible for ensuring the customers have a positive experience when visiting the store.
- Greeting and directing customers.
- Merchandising/stocking.
- Assisted with training of new hires.
- Responded to customer requests for products, services, and company information, in person and over the phone.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Processed in person and on-line orders, accurately and efficiently.
- Promptly responded to inquiries and requests from prospective customers, in person and over the phone.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection, by making recommendations, cross selling products, explaining and offering on-line ordering, informing the customer of current sales/promotions.
- Processed merchandise returns, managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Aquatics Coordinator, seasonal
Pebble Creek Apartments
05.2022 - 09.2022
- Responsible for greeting and checking in residents as they entered the pool area.
- Enhanced customer service based on feedback from guests. Answered questions and addressed concerns.
- Streamlined pool operations for increased efficiency through diligent routine maintenance on the pool equipment.
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Enhanced swimmer safety by implementing effective safety rules and regulations.
- Monitored pool water quality regularly to comply with health regulations and provide a safe environment for swimmers.
- Collaborated closely with maintenance teams to address pool repairs promptly, ensuring minimal downtime for users.
- Maintained the cleanliness and safety of the pool area and deck.
Customer Service Representative, Shoe Dept
Encore
02.2021 - 05.2022
- Greeting and directing customers.
- Informing the customer of current sales/promotions/new merchandise.
- Merchandising, stocking, fulfilling online orders.
- Operating a cash register, processing merchandise returns.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative, seasonal
Hot Topic
10.2019 - 01.2020
- Greeted customers.
- Merchandising, inventory management, stocking.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection, making recommendations, explaining and offering on-line ordering, informing the customer of current sales/promotions.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs
Education
No Degree - Visual Design-Arts and Communication
Virginia Western Community College
Roanoke, VA06.2023
Certifications - Veterinary Assistant
Virginia Western Community College/ Ed2go
Roanoke, VA05-2025
Skills
- Time management
- Computer proficiency; including Word, Excel, Office, Outlook, PowerPoint with additional experience in graphic design applications including InDesign, Photoshop, Acrobat, Illustrator
- Customer service
- Data entry
- Payment processing
- Follow-up skills
- Product knowledge
- Order processing
- Customer education
- Product sales
- Order fulfillment
- Service upselling
- Brand representation
- Sales closing
- Product education
- Professional telephone demeanor
- Active listening
- Creative, detail oriented, organized
- Problem solving
Timeline
Customer Service Representative
Bath and Body Works
05.2024 - Current
Customer Service Representative
Capt’n Party
02.2023 - 04.2024
Aquatics Coordinator, seasonal
Pebble Creek Apartments
05.2022 - 09.2022
Customer Service Representative, Shoe Dept
Encore
02.2021 - 05.2022
Customer Service Representative, seasonal
Hot Topic
10.2019 - 01.2020
No Degree - Visual Design-Arts and Communication
Virginia Western Community College
Certifications - Veterinary Assistant
Virginia Western Community College/ Ed2go
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