Hi, I’m
ASEEL ALAZAWI
Fairfax
Summary
Dynamic Commercial Lending Assistant at United Bankshares with proven expertise in loan processing and compliance management. Enhanced operational efficiency by 30% through innovative digital solutions, while achieving a 95% customer satisfaction rating. Skilled in risk assessment and customer relationship management, driving excellence in financial services. NMSL ID # 2526294
Overview
16
years of professional experience
Work History
United BanksharesVirginia
Commercial Lending Assistant
08.2019 - Current
Job overview
- Enhanced verification process efficiency by 30% by implementing a structured system for the examination of individuals' financial reports.
- accommodating over 2,000 new customers and in charge for 420 loan notes in two Markets successfully.
- Facilitated the processing and clearance of checks, and confirmation communications to branches, handling all incoming transactions daily.
- Oversaw the daily monitoring of long loan books, identifying discrepancies swiftly, and aligning operational practices with company standards.
- Help with all commercial loans, LOCs, loan payoffs to title companies, all types of appraisal issuance, and all loan transaction payments, UCC recording, cancellation and searches, sending all commercial wires, and ensuring they all meet the bank policy.
- Analyzes loan files, including the analysis of the borrower's income, assets, and credit, making sure that they meet specific underwriting criteria. Input new loan files into the appropriate software, prepare loan documents, set up loan files, and follow up with the supporting documents. Responsible for complying with various rules, regulations, policies, and ethical standards governing the financial services industry, including compliance with the Bank Secrecy Acts.
- Assist customers and follow up on outstanding terms, support and coordinate the lenders, borrowers, escrow, and other external and internal customers to satisfy all loan conditions. Perform other duties as assigned.
- Digitized Account Opening Process: Pioneered the digital transformation of the account onboarding framework, increasing operational capacity by over 2,000 new accounts.
- Customer Service Excellence Award: Received commendation for outstanding customer service, with a consistent 95% satisfaction rating across interactions, and awarded for outstanding integrity.
- Increasing the fraud detection rate by 15%, thereby safeguarding customer accounts.
- Productivity Program Lead: Managed multiple project teams that included a team of consultants, project managers, and technical staff. Responsible for strategy development, client acquisition, and client management. Set the department's vision goals based on the company's plans.
First Abu Dhabi Bank (FAB)Abu Dhabi
Assistant Manager
11.2015 - 12.2017
Job overview
- Managed the opening and ongoing maintenance of 4000+ company and individual accounts, upholding strict compliance with KYC guidelines.
- Played a pivotal role in team achieving a customer service satisfaction rating of 95% through attentive and efficient response to inquiries.
- Lead a project implementing a new workflow tool that improved the account opening process by 25%, resulting in heightened customer satisfaction.
- Verified and authorized outward clearing transactions, overseeing 500+ weekly, reducing processing time by 20%.
- Coordinated daily with internal and external stakeholders ensuring seamless verification and discrepancy resolution, enhancing overall service quality.
- Prepared all final settlements for eligible employees according to the Bank Policies & Guidelines & Maintained the confidentiality of Information.
- Conducted Meetings & Co-ordinated with staff Lending unit, collections units, and legal Department for any due's recovery or dispute.
- Assisted with the payment's verification & issued all types of required letters upon request.
- Assisted in developing the daily processes and procedures to provide a better service in automating most of all the operations to meet our KPI's.
- Liaising officer for Abu Dhabi Retirement Pension and Benefits Fund (ADRPBF) and the General Pension and Social Security Authority in regards to all staffs issues or queries.
- Managed all UAE's staff ongoing monthly contributions, responsible in uploading the accurate contributions to ADRPBF, solve all pending issues or disputes might arise with ADRPBF In regards to the contributions or fines.
- Provided the management with all UAE's staff 20% monthly contributions reports, or any other data upon request.
- Managed all UAE's staff adding previous services requests & control the reconciliation of the payment with ADRPBF & KPI's.
- Actioned all UAE's staff medical retirement issues with Ministry of Health & ADRP & BF Medical Committee till the final approvals & payment.
- Worked to improve all types of medical retirement requests in the system.
- Managed all GCC staff related Monthly payment issues & all (Registration, Cancellation & adding previous services requests with the concerned GCC Authorities & General Pension Authority in UAE.
National Bank of Abu DhabiAbu Dhabi
HR Officer
08.2009 - 10.2015
Job overview
- Provided front-line customer service, resolving queries for 50+ customers daily, contributing to branch recognition for service excellence.
- Improved the filing system, increasing the detection of fraudulent activities by 65%.
- Successfully trained 10 new employees in account management procedures, enhancing the team's productivity and service levels.
- Demonstrated a strong capability in multitasking by efficiently juggling customer phone calls, account maintenance, and administrative tasks.
Education
College of LanguagesBalad, Iraq
BSc of Arts
07.1999
Skills
- Loan processing
- Risk assessment
- Financial reporting
- Compliance management
- Document preparation
- Customer relationship management
Languages
- English
- Arabic, Native
- English, Advanced
References
References available upon request.
Timeline
Commercial Lending Assistant
United Bankshares
08.2019 - Current
Assistant Manager
First Abu Dhabi Bank (FAB)
11.2015 - 12.2017
HR Officer
National Bank of Abu Dhabi
08.2009 - 10.2015
College of Languages
BSc of Arts