ASHAR JAMALI
Lorton
Summary
Certified CompTIA Security Plus professional with an active security clearance, highlighting extensive experience in Cyber Security and technical expertise as a technician. Proficient in clear and effective communication with diverse audiences and adept at simplifying complex technical concepts. Demonstrated proficiency in both technical and communication abilities.
Overview
15
15
years of professional experience
Work History
TsSpec Helpdesk
PWCS Westgate Elementary School
02.2024 - Current
- Assisted users in troubleshooting software and hardware problems, resulting in minimal disruption to daily tasks.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Served as liaison between IT department and end-users, facilitating smooth escalation of complex issues when necessary.
Business Office Associate
CarMax
11.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
Car Sales Advisor
Priority Toyota Springfield
06.2018 - 03.2021
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
Relationship Manager
Bank Of America
06.2017 - 06.2018
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
Field Manager
Samsung
06.2016 - 06.2017
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
Technical Consultant- Sales Professional - Assistant Manager
Sprint
08.2009 - 06.2016
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Installed system updates to address vulnerabilities and reduce security issues.
Education
Associate of Arts - Cybersecurity
Northern Virginia Community College
07.2025
Skills
- Data Analysis & Reporting
- Network Security Foundations
- Phishing Incident Response
- A Certification
- File Management Software
- Active Directory
- OS (Windows, Linux, MAC OS, Android, IOS) Kali, Parrot OS
- Python
Timeline
TsSpec Helpdesk
PWCS Westgate Elementary School
02.2024 - Current
Business Office Associate
CarMax
11.2021 - 04.2022
Car Sales Advisor
Priority Toyota Springfield
06.2018 - 03.2021
Relationship Manager
Bank Of America
06.2017 - 06.2018
Field Manager
Samsung
06.2016 - 06.2017
Technical Consultant- Sales Professional - Assistant Manager
Sprint
08.2009 - 06.2016
Associate of Arts - Cybersecurity
Northern Virginia Community College
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