Ashleigh Blanchette
Norfolk
Summary
Accomplished professional with expertise in budget handling and employee management, honed at Old Dominion University. Proven track record in enhancing operational efficiency and achieving top-tier customer satisfaction. Adept at leveraging effective communication and leadership skills to drive strategic initiatives and foster team development, consistently delivering results that exceed expectations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Fiscal Operations Specialist
Old Dominion University
Norfolk
03.2022 - Current
- Manage complex budget and accounting tasks, including budget development, monthly balance reports, and forecasting projections for all college accounts, to enhance decision-making.
- Leverage diverse procurement services tools (e.g., eVA, Purchase Card, eReceiving) to guarantee prompt purchasing of goods, services, and equipment for students, faculty, and staff while complying with university and procurement services standards.
- Facilitate monthly budget reconciliations to confirm the accuracy of payroll and purchasing expenses, rectifying discrepancies when discovered.
- Utilize SharePoint to delegate purchase requests to the Business Services Center Team in a timely manner.
- Lead training sessions for faculty, staff, and students focusing on financial processes such as changes in budget reconciliation, student project procurement, and ETF purchasing procedures.
- Collaborate with ODU Budget Office to implement internal adjustments, such as budget adjustments and the IDT process to ensure accurate financial reporting.
- Facilitate communication between departments regarding budgetary concerns and adjustments.
- Track and research payments for ODU, ODURF, vendors, faculty, staff, and students.
- Executed hiring process for graduate assistantships, summer interns, hourly student positions, and hourly staff positions.
COMMUNICATIONS OPERATOR I
CITY OF SUFFOLK
Suffolk
06.2021 - 05.2022
- Managed a multi-line telephone system and TDD to efficiently receive, answer, screen, and process incoming service calls.
- Responded calmly and tactfully to Emergency 911 and non-emergency callers for accurate information entry into Computer Aided Dispatch (CAD) system.
Prioritized calls to ensure timely and appropriate responses. - Obtained complete information from callers to facilitate efficient dispatch operations.
Maintained professional communication standards while managing high-pressure situations. - Operated the radio console to dispatch Police, Fire, EMS, and Animal Control to calls for service. Monitored the status and location of field units across multiple departments.
- Utilized the Virginia Criminal Information Network and the National Crime Information Center to obtain such information as driver's history, vehicle registration data, criminal record information, stolen property information, etc., as necessary.
- Facilitated language interpretation between non-English-speaking callers and interpreters to provide the assistance needed in a timely manner.
OPERATIONS MANAGER/ ASSISTANT MANAGER/STORE MANAGER
MICHAEL'S
Hampton
02.2017 - 06.2021
- Orchestrated comprehensive planning of business metrics and maintained operational budgets.
- Analyzed and evaluated monthly and quarterly sales variances against budget, forecast, and prior year
- Served as strategic business partner for store operations leadership team by leveraging analytics and retail insights. Prepared and presented periodic reporting packages to facilitate informed decision-making.
- Executed hiring processes, trained new employees, and cultivated Top Tier talent to enhance staffing strategies for store location and district-wide talent resources.
- Cultivated customer service-centric team emphasizing achievement and maintenance of company goals and standards while ensuring exceptional experiences for customers and external vendors.
ASSISTANT CENTER DIRECTOR
KINDERCARE
Newport News
01.2014 - 01.2018
- Facilitated planning of business metrics to enhance operational performance.
- Maintained compliance standards to ensure regulatory adherence.
- Managed controllable operating expenses, contributing to revenue optimization.
- Oversaw inventory management to reduce waste and improve efficiency.
- Executed record retention management to secure organizational data integrity.
- Recruited, motivated, and cultivated a team of 'best in class' educators to become passionate and dedicated professionals.
- Nurtured positive relationships while utilizing business, sales, and marketing expertise to enhance KinderCare Education's community presence, resulting in increased enrollment of new families and children at the center
- Achieved NAEYC accreditation.
STORE MANAGER
OLD NAVY
Chesapeake
01.2002 - 01.2014
- Formulated strategic business decisions grounded in long and short-term objectives and global perspective, maintaining alignment with Company initiatives by exercising independent judgment and discretion to achieve exceptional outcomes.
- Formulated business strategies and achieved results for store through management of merchandising, visual, operations, finance, and human resource initiatives by leveraging systems and comprehending processes and procedures essential for obtaining results.
- Crafted comprehensive Customer Service and Old Navy Card Strategies, consistently elevating Customer Satisfaction Scores to attain #1 status in District for Customer Satisfaction.
- Selected, trained, and developed a service-oriented team that elevated store performance to top 3 ranking in district
Education
Bachelor of Science - Interdisciplinary Studies- Teacher Preparation, Special Education
OLD DOMINION UNIVERSITY
Norfolk05.2007
Skills
- Employee Management and Leadership
- Office and Business Management
- Effective Communication
- Records Management
- Budget Handling
- Procurement Process
- Account Management
- Microsoft Office Suite
- Banner, eVA, Insight, Outlook
Certification
- Certificate in University Financial Management
- Leadership and Management Development Certificate
References
Available Upon Request
Timeline
Fiscal Operations Specialist
Old Dominion University
03.2022 - Current
COMMUNICATIONS OPERATOR I
CITY OF SUFFOLK
06.2021 - 05.2022
OPERATIONS MANAGER/ ASSISTANT MANAGER/STORE MANAGER
MICHAEL'S
02.2017 - 06.2021
ASSISTANT CENTER DIRECTOR
KINDERCARE
01.2014 - 01.2018
STORE MANAGER
OLD NAVY
01.2002 - 01.2014
Bachelor of Science - Interdisciplinary Studies- Teacher Preparation, Special Education
OLD DOMINION UNIVERSITY
Similar Profiles
TREYSHAUN DRAKETREYSHAUN DRAKE
IT Technician at Old Dominion UniversityIT Technician at Old Dominion University
Temaya CharityTemaya Charity
Night Desk Receptionist at Old Dominion UniversityNight Desk Receptionist at Old Dominion University
Kendall WattsKendall Watts
Resident Assistant at Old Dominion UniversityResident Assistant at Old Dominion University
Chronicle Shorter-ArredondoChronicle Shorter-Arredondo
Office Administrator at U.S. NavyOffice Administrator at U.S. Navy
Veronica Agado-CanalesVeronica Agado-Canales
Real Estate Agent at Keller Williams Realty CoastalReal Estate Agent at Keller Williams Realty Coastal