Dynamic manager with a proven track record at Shoreless Acres and Serious Foods, excelling in customer service and team leadership. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Shoreless Acres and Serious Foods
05.2024 - Current
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Improved customer satisfaction by addressing and resolving complaints promptly.
Took orders, prepared meals, and collected payments.
Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Greeted customers, helped locate merchandise, and suggested suitable options.
Crew Trainer
Mcdonalds
01.2020 - 06.2024
Trained other employees in customer service, food safety, and performance requirements.
Set positive example for team members by providing high-quality, efficient service.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Kept food preparation area, equipment, and utensils clean and sanitary.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.