Ashleigh Sanchez
Spotsylvania
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Revelations Counseling and Consulting
01.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Customer Service Supervisor
Alorica
07.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Lead Customer Service Representative
Alorica
09.2021 - 07.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Chancellor High School
Fredericksburg, VA06.2011
Skills
- Team building and leadership
- Training and mentoring
- Call monitoring
- Leading team meetings
- Call center operations
- Staff assignments and supervision
- Coaching and mentoring
- Customer service management
- Documentation and recordkeeping
Team Management Training
This training is preparation for the employee to successfully take on the responsibilities of being a Team Manager. In this training we learned about coaching plans, KPI's, Metrics, Quality Assurance, and how to boost your team to achieve goals together.
Timeline
Customer Service Supervisor
Revelations Counseling and Consulting
01.2024 - Current
Customer Service Supervisor
Alorica
07.2023 - Current
Lead Customer Service Representative
Alorica
09.2021 - 07.2023
High School Diploma -
Chancellor High School
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