Ashley Armpriester
Waynesboro
Summary
Former CNA and pharmacy customer service representative transitioning into a healthcare administrative role. Experienced in handling patient privacy (HIPAA), high-volume phone calls, accurate data entry, and busy workplace schedules. Currently in school for nursing and looking to bring a strong understanding of hospital workflows and patient care to an office support position.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Production and Logistics associate
Hershey Chocolate Of Virginia
Stuarts Draft
11.2019 - 02.2026
- Managed digital inventory logs and cross-referenced shipments to ensure 100% data accuracy.
- Maintained focus and high attention to detail in a fast-paced environment to meet strict daily production quotas.
- Followed complex operational checklists and safety regulations to ensure compliance with company standards.
- Collaborated with team members to streamline workflows and troubleshoot equipment bottlenecks.
Pharmacy Customer Service Representative
CVS Pharmacy
Waynesboro
07.2018 - 11.2019
- Maintained strict confidentiality and compliance with HIPAA regulations while handling sensitive patient records.
- Collaborated with pharmacists to manage inventory, process co-pays, and resolve insurance claim discrepancies.
- Managed front desk operations, greeted patients, and handled high-volume phone inquiries with professional telephone etiquette.
- Executed accurate data entry for patient profiles, prescription orders, and insurance billing documentation.
Clinical Support / Former Certified Nursing Assist
Avante Nursing Home
Waynesboro
11.2016 - 08.2018
- Communicated critical patient updates to registered nurses and multidisciplinary healthcare teams, ensuring timely interventions and continuity of care.
- Utilized Electronic Health Records (EHR) systems to document patient data, vital signs, and daily care logs with high accuracy.
- Applied deep understanding of medical terminology, patient privacy laws, and hospital workflows to enhance patient care and compliance.
- Maintained a sanitized, organized, and compliant healthcare environment according to strict safety protocols
Education
Waynesboro High School
Waynesboro, VACertified Nursing Assistant - Certified Nursing Assistant
Valley Vocational And Technical Center
Fishersville, VA 06.2013 - 06.2014
Some College (No Degree) - Health Sciences
Blue Ridge Community College
Weyers Cave, VASkills
- Inventory management
- Record entry
- Appointment Scheduling: Coordinating calendars, managing timelines, and organizing workflows
- Records Management: Filing, scanning, and updating physical and digital document systems
- Patient Privacy & HIPAA: Understanding healthcare compliance and protecting confidential information
- Medical Terminology: Familiarity with basic clinical jargon, hospital workflows, and acronyms
- Multi-line Phone Systems: Screening, routing, and taking accurate messages on busy phone lines
- Microsoft Office & Google Workspace: Working comfortably with email, documents, and spreadsheets
- Error verification
- Front-desk management
- Verbal & Written Communication: Relaying information clearly between patients, nurses, and management
Timeline
Production and Logistics associate
Hershey Chocolate Of Virginia
11.2019 - 02.2026
Pharmacy Customer Service Representative
CVS Pharmacy
07.2018 - 11.2019
Clinical Support / Former Certified Nursing Assist
Avante Nursing Home
11.2016 - 08.2018
Certified Nursing Assistant - Certified Nursing Assistant
Valley Vocational And Technical Center
06.2013 - 06.2014
Waynesboro High School
Some College (No Degree) - Health Sciences
Blue Ridge Community College