ASHLEY ATKINSON
Locust Grove, VA,VA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Morningside House Senior Living
04.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Personal Care Assistant
ALWAYS BEST CARE
10.2021 - 08.2023
- Provide friendly care to residents by engaging them in conversation, games, and other activities
- Maintain a safe and clean environment for residents
- Mobility support
- Patient Monitoring and Assist with personal hygiene care
- Physical therapy support (as needed)
- General housekeeping and cooking
- First aid care for minor injuries
Medical Receptionist
Pulmonary Associates Of Richmond
04.2022 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Customer Service Representative
Bed Bath & Beyond
06.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Education
High School Diploma -
L.C. Bird High School
Chesterfield, VA05.2022
Associate Of Arts - Criminal Justice
Liberty University
Lynchburg, VASkills
- Compassionate patient care
- Light housekeeping
- Medical records management
- EMR / EHR
- Medical office administration
- Activities of daily living support
- Time management
- Multitasking and organization
- Dependable and responsible
- Patient care
Certification
Personal Care Assistant
Timeline
Personal Care Assistant
Morningside House Senior Living
04.2025 - Current
Medical Receptionist
Pulmonary Associates Of Richmond
04.2022 - 12.2022
Personal Care Assistant
ALWAYS BEST CARE
10.2021 - 08.2023
Customer Service Representative
Bed Bath & Beyond
06.2020 - 10.2021
High School Diploma -
L.C. Bird High School
Associate Of Arts - Criminal Justice
Liberty University
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