Ashley Boram
Chesterfield
Summary
Patient-oriented Pharmacy Technician with extensive experience processing and troubleshooting pharmacy claims for Medicare/Medicaid PBM. Well-versed in interacting with patients to answer questions and provide information regarding pharmacy claims, insurance plan benefits and policies, and clinical authorization requirements. Highly skilled in problem solving pharmacy claims and patient issues while being in compliance with FDA and HIPPA regulations.
Overview
15
15
years of professional experience
2005
2005
years of post-secondary education
Work History
Pharmacy Technician
PerformRx
Chesterfield
05.2021 - Current
- Customer service based and responsible for answering calls, troubleshooting and researching issues for customers/doctors
- Collaborated with healthcare professionals to resolve prescription-related issues promptly.
- Initiating verbal prior authorization request from providers and patients
Pharmacy Technician/Cell Maintenance Technician
McKesson
Jeffersonville
08.2020 - 04.2021
- Responsible for maintaining cell maintenance for all medication dispensers which would include but not limited to; cleaning, calibrating, troubleshooting, inventory.
- Processed prescription orders accurately and efficiently for patients.
- Assisted pharmacists in preparing medications and managing inventory levels.
Procurement and Returns
OptumRX
Jeffersonville
03.2017 - 07.2020
- Managed procurement processes for pharmaceutical products and services at OptumRX.
- Maintained accurate records of all purchasing activities including orders placed and received.
- Created reports summarizing procurement activities such as budget utilization, cost savings initiatives.
Shipper/Packer/Certified Pharmacy Technician
OptumRX
Jeffersonville
07.2016 - 03.2017
- Shipping and packing medication orders for home delivery; training new hires for shipping/packing.
- Job responsibilities include but not limited to: Cycle counting bulk medication; manually dispensing medication; verifying prescription quantities, dosage, NDC codes, lot/date, and patient information on all labels; stocking and rotating drug shipments.
Security Officer/Console Operator
Universal Protection Services / Securitas
Louisville
09.2010 - 06.2016
- Cyber Security surveillance and monitoring 'Critical Infrastructure Protection' areas for more than 10 locations.
- Running multiple reports for a wide range of incidents.
- Responding calming and promptly to emergency situations such as medical emergencies, fire alarms, and robbery alarms.
Education
0230042344 - Pharmacy Technician
Virginia Department Of Health Professions
12.2024 - 08.2025
GED
Louisville, KY30063881 - Pharmacy Technician Certification
PTCB
Skills
- Prescription processing
- Prior authorization requests
- Customer relationship management
- Regulatory compliance
- Pharmaceutical procurement
- Prescription filling
- Medicare and medicaid process
- Pharmacy operations
- Resolving customer issues
- Interpreting and processing medication orders
- Problem-solving skills
Timeline
0230042344 - Pharmacy Technician
Virginia Department Of Health Professions
12.2024 - 08.2025
Pharmacy Technician
PerformRx
05.2021 - Current
Pharmacy Technician/Cell Maintenance Technician
McKesson
08.2020 - 04.2021
Procurement and Returns
OptumRX
03.2017 - 07.2020
Shipper/Packer/Certified Pharmacy Technician
OptumRX
07.2016 - 03.2017
Security Officer/Console Operator
Universal Protection Services / Securitas
09.2010 - 06.2016
GED
30063881 - Pharmacy Technician Certification
PTCB