Microsoft
Ashley Brandt
Virginia Beach,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Team Leader position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Care Specialist
Sentara Pediatrics
2019.10 - Current
- Enhanced patient satisfaction by providing timely and compassionate care.
- Reduced patient wait times by efficiently managing schedules and appointments.
- Streamlined communication between patients, healthcare providers, and insurance companies for seamless treatment experience.
- Contributed to positive work environment by collaborating with multidisciplinary teams across various departments.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care delivery.
- Developed strong rapport with both internal team members and external partners such as referring physicians or other healthcare professionals involved in patient's care plan.
- Documented patient information and care activities in electronic health record.
Information Technology Manager
Ormec
2017.03 - Current
- Enhanced system efficiency by implementing IT infrastructure improvements and streamlining processes.
- Reduced downtime by proactively addressing potential issues through regular system maintenance.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Developed comprehensive disaster recovery plans, safeguarding critical data and minimizing business disruptions.
- Optimized IT operations by eliminating redundancies and automating routine tasks.
- Collaborated with cross-functional teams to identify technology needs and develop customized solutions.
- Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
- Oversaw successful migration of legacy systems to cloud-based platforms for increased flexibility and scalability.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Trained staff on new software applications and hardware installations, boosting productivity across departments.
- Provided strategic input during executive meetings, influencing decision-making on technology investments and resource allocation.
- Mentored junior IT staff members, fostering a culture of continuous learning and professional development.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Actively led training, mentoring and continuous development for a 27 person department.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
Patient Care Representative
Sentara Leigh
2018.12 - 2019.10
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to schedule tests and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Education
Associate of Science - Management Information Systems
Mountain State University
Beckley, WV05.2004
High School Diploma -
Clyde-Savannah High School
Clyde, NY06.2002
Skills
- Problem-solving abilities
- Multitasking capabilities
- Organizational skills
- Empathy and compassion
- Ethical conduct
- Attention to detail
- Quality improvement
- Time management
- Adaptability and flexibility
- Team collaboration
- Cultural competence
- Stress management
- Patient confidentiality
- Effective communication
- Active listening
- Supply Restocking
- Team Leadership skills
Accomplishments
Platinum and Gold award winning Patient Care
Aspire program graduate
Morale and Improvement Committee organizer
Safety Coach
Certified Sentara Ambassador
Software
Excel
Millennium
References
References available upon request.
Timeline
Patient Care Specialist
Sentara Pediatrics
2019.10 - Current
Patient Care Representative
Sentara Leigh
2018.12 - 2019.10
Information Technology Manager
Ormec
2017.03 - Current
Associate of Science - Management Information Systems
Mountain State University
High School Diploma -
Clyde-Savannah High School
Similar Profiles
Jemeika AmpeyJemeika Ampey
Administrative Associate at Sentara Therapy PediatricsAdministrative Associate at Sentara Therapy Pediatrics
Blake LeebrickBlake Leebrick
Certified (Licensed) Surgical Assistant at Sentara Health (Sentara Norfolk General Hospital)Certified (Licensed) Surgical Assistant at Sentara Health (Sentara Norfolk General Hospital)
Trupti PatelTrupti Patel
Attending Pediatrician at Optum Pediatrics (previously Riverside Pediatrics)Attending Pediatrician at Optum Pediatrics (previously Riverside Pediatrics)