Ashley Brown
Louisa
Summary
Dedicated caregiver with experience at Care Advantage, Inc., excelling in compassionate care and medication management. Proven ability to enhance patient well-being through effective communication and emotional support. Recognized for maintaining a safe environment and fostering independence, while adhering to HIPAA compliance and COVID-19 safety policies.
Overview
6
6
years of professional experience
Work History
Caregiver
Care Advantage, Inc.
03.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Call Center Representative
Plow and Hearth
05.2023 - 04.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Pharmacy Technician Trainee
CVS Pharmacy
05.2021 - 03.2022
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Collected co-payments or full payments from customers.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
Medication Aide
Lodge at Old Trail
02.2019 - 04.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Robert E Lee
Staunton, VA06.2006
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Compassionate care
- Verbal and written communication skills
- Flexible schedule
- Patient companionship
- Compassionate communication
- Medical record-keeping
- Medication and appointment reminders
- Supportive companionship
- Medication management
- Documentation
- COVID-19 safety policies
- HIPAA compliance
- Medication administration
- Patient assessments
- Medical records management
- Records maintenance
- Medical office administration
Timeline
Call Center Representative
Plow and Hearth
05.2023 - 04.2024
Caregiver
Care Advantage, Inc.
03.2023 - Current
Pharmacy Technician Trainee
CVS Pharmacy
05.2021 - 03.2022
Medication Aide
Lodge at Old Trail
02.2019 - 04.2020
Robert E Lee
Similar Profiles
Corrida TuckerCorrida Tucker
PCA at Care Advantage, Inc.PCA at Care Advantage, Inc.
Melvina TylerMelvina Tyler
CNA at Care Advantage, Inc.CNA at Care Advantage, Inc.
Ashley HollowayAshley Holloway
Home Health Aide at Care Advantage, Inc.Home Health Aide at Care Advantage, Inc.