Ashley Brown
Louisa
Summary
Dedicated caregiver with experience at Care Advantage, Inc., excelling in compassionate care and medication management. Proven ability to enhance patient well-being through effective communication and emotional support. Recognized for maintaining a safe environment and fostering independence, while adhering to HIPAA compliance and COVID-19 safety policies.
Overview
6
6
years of professional experience
Work History
Caregiver
Care Advantage, Inc.
03.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Call Center Representative
Plow and Hearth
05.2023 - 04.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Pharmacy Technician Trainee
CVS Pharmacy
05.2021 - 03.2022
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Collected co-payments or full payments from customers.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
Medication Aide
Lodge at Old Trail
02.2019 - 04.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Robert E Lee
Staunton, VA06.2006
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Compassionate care
- Verbal and written communication skills
- Flexible schedule
- Patient companionship
- Compassionate communication
- Medical record-keeping
- Medication and appointment reminders
- Supportive companionship
- Medication management
- Documentation
- COVID-19 safety policies
- HIPAA compliance
- Medication administration
- Patient assessments
- Medical records management
- Records maintenance
- Medical office administration
Timeline
Call Center Representative
Plow and Hearth
05.2023 - 04.2024
Caregiver
Care Advantage, Inc.
03.2023 - Current
Pharmacy Technician Trainee
CVS Pharmacy
05.2021 - 03.2022
Medication Aide
Lodge at Old Trail
02.2019 - 04.2020
Robert E Lee
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