Ashley Christensen

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
• Assisted in recruitment to build team of top performers.
• Evaluated customer needs and feedback to drive product and service improvements.
• Devised and implemented processes and procedures to streamline operations.
• Conducted regular reviews of operations and identified areas for improvement.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Developed effective improvement plans in alignment with goals and specifications.

• Led cross-functional teams through complex projects while maintaining focus on goals and objectives.
• Contributed significantly toward organizational growth by consistently exceeding project performance targets and fostering a culture of continuous improvement.
• Optimized resource allocation for projects, resulting in reduced costs and improved timelines.
• Facilitated regular status meetings with team members and stakeholders to maintain transparency and open lines of communication throughout the project life cycle.
• Navigated challenging situations diplomatically to resolve conflicts between team members or external partners promptly.
• Streamlined processes for documentation, reporting, and tracking of project tasks and milestones.
• Established strong relationships with clients and stakeholders, fostering collaboration and trust throughout the project lifecycle.
• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Coordinated material procurement and required services for projects within budget requirements.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained open communication by presenting regular updates on project status to customers.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

· Process New Service agreements

· Process service agreement renewals

· Manage Service agreement funding Projects

· Run OBI reports for any missed PM calls

· Research all pending and hold handling contracts

· Manage A/R collections issues, application & applied payments

· Send invoices to customers

· Complete any contract changes, cancellations, revised tech workbooks and customer requests

· Pull information on all currently transitioned contracts, enter in spreadsheets

• Organized critical documentation for easy access and retrieval, increasing team productivity.
• Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
• Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Facilitated prompt payment collection by sending out timely reminders to clients with outstanding balances.
• Assisted in the preparation of monthly financial reports by providing accurate and timely invoicing data for analysis.
• Communicated effectively with customers regarding payment terms and invoice-related inquiries, fostering positive relationships that benefited both parties.
• Maintained confidentiality of sensitive client information while processing invoices, adhering to strict data privacy guidelines as required.
• Spearheaded efforts to identify areas for improvement within the invoicing process, proposing actionable solutions that led to greater efficiency and reduced errors.
• Streamlined the invoicing process for increased efficiency through regular communication with other departments.
• Improved client satisfaction with accurate and timely delivery of invoices, addressing any discrepancies promptly.
• Contributed to maintaining a well-organized filing system for easy retrieval of past invoices and supporting documents.
• Liaised closely with sales teams on contract terms and conditions, ensuring accuracy in billing details for each project or service rendered.
• Ensured compliance with company policies and applicable regulations related to invoicing procedures, maintaining accurate records as needed.
• Enhanced invoicing accuracy by diligently reviewing and verifying all invoice data before submission.
• Demonstrated strong organizational skills by prioritizing workload according to deadlines while maintaining attention to detail throughout all tasks performed.
• Supported month-end closing activities by ensuring all invoices were accounted for accurately within deadlines.
• Assisted in resolving customer inquiries regarding billing discrepancies, providing clear explanations and swift corrections when necessary.
• Reduced errors in invoicing by implementing a comprehensive invoice review system.
• Developed a deep understanding of industry-specific billing practices, enabling efficient handling of complex invoicing scenarios while maintaining quality standards.
• Managed a high volume of daily invoices, ensuring accurate coding and approval prior to submission for payment processing.
• Collaborated with the accounting team to ensure proper reconciliation of invoices and payments received.
• Interacted with customers to resolve billing disputes and respond to inquiries.
• Verified accuracy of billing data and corrected discrepancies.
• Processed customer invoices, credit memos and payments within established timelines.
• Managed invoicing and payment processing operations.
• Generated daily, weekly and monthly reports for billing department.
• Responded to customer concerns and questions on daily basis.

• Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
• Technician Scheduling and Dispatch: Schedule and dispatch technicians for service repairs, service calls, and preventative maintenance tasks.
• Software Proficiency: Utilize Click and WennSoft software programs proficiently to manage service operations.
• Customer Communication: Engage with customers to discuss HVAC services, ensuring their needs and concerns are addressed promptly.
• Reporting and Documentation: Generate and manage weekly reports of open call slips, ensuring accurate tracking and follow-up.
• Quote Management: Receive, review, and process quotes efficiently to support service operations.
• Parts Tracking: Monitor and track parts on order, ensuring timely delivery and availability for service tasks.
• Order and Appointment Confirmation: Confirm orders, appointments, and schedules to maintain smooth operations.
• Work Order Management: Enter new work orders into the system for service calls, ensuring accurate and timely documentation.
• Technician Guidance: Provide directions to technicians regarding their daily schedules, ensuring efficient use of resources and time.
• Fostered a culture of continuous improvement within the organization through regular review meetings focused on optimizing processes related to resource management.
• Resolved conflicts related to resource allocation quickly and professionally, ensuring minimal impact on project timelines.
• Conducted regular performance evaluations for team members, providing feedback on strengths and areas for improvement.
• Streamlined communication between departments for improved project efficiency and timely completion.