Ashley Cookenour
Bristol
Summary
Dynamic healthcare professional with extensive experience as an Intake Coordinator at Ballad Health Home Care. Expert in patient intake coordination and documentation management, ensuring compliance with HIPAA standards. Proven ability to enhance patient outcomes through effective communication and meticulous data entry, contributing to a seamless care transition and a positive patient experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Ballad Health Home Care
Abingdon, VA
03.2020 - 10.2020
- Coordinated patient intake processes to ensure timely scheduling and service delivery.
- Managed documentation for patient referrals and insurance verifications efficiently.
- Communicated effectively with healthcare providers to facilitate seamless patient transitions.
- Maintained accurate records in electronic health systems to support care coordination efforts.
- Supported multidisciplinary teams by providing relevant patient information during case discussions.
- Monitored compliance with regulatory standards during the intake process to uphold quality care.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
LPN
Ballad Health System-Wexford House
Kingsport, TN
03.2015 - 03.2020
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored vital signs and documented patient progress accurately.
- Assisted in developing individualized care plans tailored to patient needs.
- Collaborated with interdisciplinary teams to enhance patient outcomes.
- Educated patients and families on health management and discharge instructions.
- Conducted routine assessments to identify changes in patient conditions promptly.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures to ensure a safe healthcare environment.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
Education
Practical Nursing
William Neff Center
Abingdon, VA05.2007
Skills
- Patient intake coordination
- Documentation management
- Insurance verification
- Effective communication
- Electronic health records
- Care coordination
- HIPAA adherence
- Data entry accuracy
- Intake assessment completion
- Client demographic processing
- Patient education strategies
- Vital signs monitoring
- Infection control measures
- Time management skills
- Scheduling appointments
- Inventory management
Timeline
Intake Coordinator
Ballad Health Home Care
03.2020 - 10.2020
LPN
Ballad Health System-Wexford House
03.2015 - 03.2020
Practical Nursing
William Neff Center