Ashley Cote
Chesapeake
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Service/Repair Operations Coordinator
TK Elevator
01.2022 - Current
- Improved customer satisfaction by swiftly diagnosing and repairing faulty equipment.
- Reduced service call duration by developing efficient troubleshooting techniques for common issues.
- Enhanced team productivity by sharing knowledge and expertise on complex repairs with colleagues.
- Consistently met or exceeded performance targets for repair completion times, maintaining a strong track record of success.
- Performed preventative maintenance tasks to extend the life of equipment and reduce the need for costly repairs in the future.
- Expeditiously completed high-priority emergency repair requests, minimizing downtime for critical systems and machinery.
- Reviews maintenance contracts in software to make sure everything is entered correctly, contract amt, billing rates, frequency, safety tests, bill to and ship to information etc. and then submits them to SSC.
- Works with National Accounts on National account contracts to make sure everything is entered correctly.
- Supports Sales Reps in various ways from contract processing, contract problems, investigating invoices, setting up new customers, etc.
- Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
- Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
- Assigns tickets to mechanics, as needed.
- Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).
Veterinary Assistant
Banfield Pet Hospital
10.2020 - 02.2023
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
- Drives the flow of clients and pets through the hospital.
- Maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets) while ensuring good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary.
Other job duties as assigned. - Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
Billing Coordinator
Givens Transportation
02.2020 - 10.2020
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Entered data into their new system Trinium.
- Answered switchboard.
- Scan interchanges from drivers that picked containers up from ports.
- Scan proof of deliveries.
Office Manager
Fairbanks Morse
10.2018 - 02.2020
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Perform office duties for the service center such as preparation of correspondence, maintaining files, ordering office supplies, scheduling meetings, etc.
- Provide administrative support to Service Center Management Team in the performance of their duties and in support of safety, quality and ISO standards.
- Review accounts payable invoices of vendors and service providers and process for payment through AP Department in Beloit. Track office G&A budget to ensure accurate and timely reporting.
- Assist Service Project Specialist in project file maintenance as needed in support of AR invoicing. Assist Service Center Manager in contract and price negotiations with office vendors and service providers including security, uniform, and cleaning services, etc.
- Assist Service Project Specialist in tracking POs for supplies and services provided by vendors. Answer inquiries from vendors and suppliers and research discrepancies. Review and process employee time and attendance on a weekly basis; input employee labor for utilization tracking in the Forecast Quote Log. Prepare hardship bonus requests for qualified employees upon return from out of area projects.
- Assist employees with processing expense reports in CONCUR as needed. Answer employee inquiries, including payroll issues, IT needs, travel arrangements, etc.
- Coordinate annual Audiograms and Biometric Assessments for employees. Coordinate site specific onboarding for new hires. Partner with IT regarding computers, office equipment and internet needs.
- Partner with HR to update and maintain office policies as necessary. Provide general support to visitors (employees from other FM sites, vendors, customers or other guests).
- Assist Service Center Supervisor in facility management; maintain condition of office and conference rooms and arrange necessary repairs, servicing, and cleaning; assist with building security.
- Cross-train and provide backup for the Service Project Specialist
Dispatch Coordinator
Givens Transportation
07.2017 - 10.2018
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
- Work with customers on import and export shipments from beginning to end.
- Communicate with the customer throughout the job process via phone and email.
- Coordinate between the customer, warehouse operations, transportation providers, port authorities.
- Prepared customized, job specific receiving reports, job orders, packing lists, bills of lading and invoicing.
- Completed yard check for all containers on our yard. Received delivery orders for incoming containers.
- Entered delivery orders into Container Trax.
- Called dealers and let them know about upcoming deliveries for American Honda.
- Scheduled road loads and notified correct party of delivered containers.
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Education
Bachelor of Science - Legal Studies
South University
Virginia Beach, VA12.2015
Associate of Applied Science - Paralegal Studies
South University
Virginia Beach, VA12.2014
High School Diploma -
Indian River High School
Chesapeake, VA06.2008
Skills
- Customer Invoicing
- Administrative Management Abilities
- Process and Procedure Refinement
- Logistics Coordination
- Office Supplies and Inventory
- Customer Care
- Greeting Visitors
- Customer Feedback
- Supply Ordering
- Manage Operations
- Data Entry Software
- Database Administration
- Information Protection
- Account Reconciliation
Timeline
Service/Repair Operations Coordinator
TK Elevator
01.2022 - Current
Veterinary Assistant
Banfield Pet Hospital
10.2020 - 02.2023
Billing Coordinator
Givens Transportation
02.2020 - 10.2020
Office Manager
Fairbanks Morse
10.2018 - 02.2020
Dispatch Coordinator
Givens Transportation
07.2017 - 10.2018
Bachelor of Science - Legal Studies
South University
Associate of Applied Science - Paralegal Studies
South University
High School Diploma -
Indian River High School
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