Ashley Dalton
Norfolk
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamlined complicated operations in fast-paced environment. Manages diversified office administrative functions, manages events, offers customer assistance and provides team support.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Office Administrator
Tidewater Finance Company
Virginia Beach
01.2023 - Current
- Assisted in preparing reports for management review and decision-making.
- Supported team members with administrative tasks as needed.
- Implemented office organization strategies to enhance workflow efficiency.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed invoices on a timely basis according to established procedures.
Administrative Clerk
Avis Budget Group
Virginia Beach
01.2022 - 01.2023
- Utilized office software to create reports and presentations as needed.
- Supported onboarding of new employees through training and documentation preparation.
- Processed employee payrolls according to established guidelines.
- Generated monthly performance reports based on organizational objectives.
- Performed data entry duties to update client information in databases.
- Ordered supplies and equipment as needed.
Customer Service Representative
Sutherland Global Call Center
Chesapeake
01.2021 - 12.2021
- Resolved customer inquiries efficiently using internal support systems.
- Documented customer interactions accurately in the CRM system.
- Monitored service metrics to identify areas for improvement in customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted available products and services to customers during service, account management and order calls.
Office Coordinator
Coca-Cola Consolidated
Norfolk
06.2019 - 12.2020
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
Instant Return Representative
Hertz Car Rental
Norfolk
04.2017 - 03.2019
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Utilized broad knowledge to recommend solutions to potential customers.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Consistently met daily performance goals set by management team members.
Education
Bachelor of Science - Business Administration
ECPI University
Virginia Beach, VA 04.2019 - 01.2023
Skills
- Office administration
- Data Entry & Database Management
- Records & Document Management
- Vendor management
- Regulatory Compliance
- Microsoft Office expertise
- CRM Software (Salesforce, others)
- Scheduling & Time Management
- Client relations
- Adaptability & Team Collaboration
- Conflict resolution
Certification
- Certified Notary Public, Commonwealth of Virginia, 06/01/24, 04/01/28
- Driver's License, State of Virginia
Awards
Employee of the Month, 04/01/24, Tidewater Finance Company
Timeline
Office Administrator
Tidewater Finance Company
01.2023 - Current
Administrative Clerk
Avis Budget Group
01.2022 - 01.2023
Customer Service Representative
Sutherland Global Call Center
01.2021 - 12.2021
Office Coordinator
Coca-Cola Consolidated
06.2019 - 12.2020
Bachelor of Science - Business Administration
ECPI University
04.2019 - 01.2023
Instant Return Representative
Hertz Car Rental
04.2017 - 03.2019