Ashley Deacon
Buena Vista
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative Team Lead
Dodson Pest Control
Lexington
05.2020 - Current
- Compute daily production from service technicians' daily report summaries.
- Issue receipts for all monetary collections by other employees.
- Prepare bank deposits daily.
- Enter new sales into two different computer programs.
- Answering the telephone promptly and professionally.
- Payroll
- Assist the Regional and District Manager in daily tasks.
- Ensure that sales inspectors' sales commission is accurate.
- Training new CSR team members.
- Accounts Payable.
- Accounts Receivable
- Call past-due customers.
- Create and organize spreadsheets.
- order office supplies
Office Associate
State Farm Insurance Inc
Salem
- Answered telephone inquiries from customers and vendors regarding office operations.
- Inputted data into computer systems in an accurate and timely manner.
- Navigated computer system to look up customer information and update policies.
- Addressed and escalated complex customer issues to management, when necessary.
- Examined claims, records and procedures to grant approval of coverage.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Provided quotes on various types of insurance policies.
Assistant Office Manager
Virginia Building Services
Roanoke
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Created monthly reports on office expenses and budgets.
- Monitored office inventory to maintain supply levels.
- Tracked employee attendance records and vacation requests.
- Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
- Computed balances, totals or commissions to support accounting team.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Ensured accurate completion of payroll processing tasks.
Administrative Assistant
Family Insight
Roanoke
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Created spreadsheets in Excel for tracking purposes.
- Processed incoming mail such as invoices, payments and correspondence.
- Coordinated meetings between physicians and other healthcare professionals.
- Scanned documents into EHR systems according to established protocols.
- Scheduled and confirmed patient appointments and consultations.
Patient Access Representative
Carilion Rockbridge Hospital
Lexington
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Scanned documents into electronic medical records system.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Obtained informed consent and payment documentation from patients and filed in system.
- Collected co-pays and other payments from patients at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Nursing Assistant
Carilion Roanoke Memorial Hospital
Roanoke
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered patient call signals and signal lights to determine patients' needs.
Education
High School Diploma -
Glenvar High School
Salem, VA 06-2015
Skills
- Data entry accuracy
- Payroll processing
- Accounts receivable
- Customer support systems
- Spreadsheet management
- Customer relationship management
- Time management
- Accounts Payable
References
References available upon request.
Timeline
Customer Service Representative Team Lead
Dodson Pest Control
05.2020 - Current
Office Associate
State Farm Insurance Inc
Assistant Office Manager
Virginia Building Services
Administrative Assistant
Family Insight
Patient Access Representative
Carilion Rockbridge Hospital
Nursing Assistant
Carilion Roanoke Memorial Hospital
High School Diploma -
Glenvar High School
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