Ashley Duckworth
Dinwiddie
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
12
years of professional experience
Work History
Sales Representative Manager
Becky Boo-Tique
12.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Server
Applebee’s Bar and Grill
11.2018 - 11.2022
- Responsible for monitoring dining room to ensure guest satisfaction
- Insuring the needs and questions of guest were resolved promptly
- Assisted guest with menu selections in an informative and helpful manner
- Routinely cleaned tables, silverware, windowsills, counters, floors, storage areas, and back of the house stations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Camp Counselor
YMCA
05.2017 - 10.2018
- Responsible for 35+ children ages 5 to 12 for 7am to 6pm hours a day
- Assist them on and off the bus for breakfast and lunch at a local elementary school
- Aided those needing help to change for swim time; observe them while they swim by swimming with them; prepare snacks after swim time
- Confirm parents sign children in and out appropriately
- Ensure children with allergies are not in contact with the foods, play with children outside; assist with structured activities
- Aided those in need of emotional support
- Responsible for all counselors on duty
- Organizing sporting events/field trips for YMCA members as well as family and friends
- CPR certified
- YMCA After school program
- Implemented rules and regulations to enforce discipline and compliance.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Telemarketer and Trainer
Allstate
07.2016 - 05.2017
- Basic telemarketer responsibilities: deliver prepared sales talks; read from script describing products
- Promoted to training new telemarketers because of my top telemarketer skills
- Responsible for ensuring new telemarketers have everything in their folder such as call sheets, quote sheets, call back sheets, etc
- Screen potential employees
- File clients’ paperwork; mail appropriate correspondence to clients
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
Store Clerk Associate
Family Dollar
08.2015 - 06.2016
- Responsible for copious amounts of store inventory and materiel, including stocking, shelf rotation, ordering, and maintaining
- Responsible for training other associates in store operations
- Facilitates and assists in unloading trucks for inventory and materiel
- Assists customers with issues, questions, concerns, disputes, and additional customer relations
- Facilitates check outs, returns, wrapping, and bagging of materiel for customers
- Responsible for financial transactions and retailing of product to customers
- Develops solutions for business practices and areas of opportunity
Clerical Office Associate
Duck’s Transport
05.2012 - 07.2015
- Developed and composed reports for briefing/summation of projects and weekly operations
- Responsible for accounting and payroll practices for five employees
- Developed annual and monthly reports on financials and contract requirement issues
- Responsible for the research, procurement, in-processing, and inventory of supplies and equipment using various forms of software and systems
- Filed paperwork for accounting, taxes, bills, and payroll for an owner-operator transport company
- Assisted in establishing procedures and accounting practices for operational standards
Education
B.S - Psychology
Longwood University
Farmville, VA08.2025
Southside Community College
2016
High School Diploma -
Brunswick Academy
Lawrenceville, VA05.2015
Skills
- Microsoft Programs; Word, Excel, Access, and Power point
- Skilled and efficient in Inventory programs
- Effective Leadership Skills
- Strong communicator and organizer
- Willingness and ability to learn diverse concepts, ideas, and programs
- Robust problem solving and critical thinking skills
- Strong interpersonal skills
- Ability to teach, develop and collaborate effectively with others
- Ability to research, write, and develop reports on multitude of topics and concepts
- Capable of tackling complex problems or projects, and identifying unique solutions or ideas
- Attention to detail
Timeline
Sales Representative Manager
Becky Boo-Tique
12.2022 - Current
Server
Applebee’s Bar and Grill
11.2018 - 11.2022
Camp Counselor
YMCA
05.2017 - 10.2018
Telemarketer and Trainer
Allstate
07.2016 - 05.2017
Store Clerk Associate
Family Dollar
08.2015 - 06.2016
Clerical Office Associate
Duck’s Transport
05.2012 - 07.2015
B.S - Psychology
Longwood University
Southside Community College
High School Diploma -
Brunswick Academy
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