Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Folly

West Point

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

9
9
years of professional experience

Work History

Store Manager

Brooks Brothers Factory Outlet
10.2017 - 10.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Store Manager

Christopher And Banks
11.2015 - 10.2017
  • Hired, trained and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Updated store pricing, signage and merchandising based on current promotions
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Store Manager

Nautica
06.2012 - 11.2015
  • Oversaw inventory management with cycle counts, audits and shrinkage control
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning
  • Strengthened work flow productivity by hiring, managing and developing top talent

Assistant Manager

Pacsun
10.2010 - 06.2012
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
  • Delegated daily tasks to team members to optimize team productivity
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making

Education

Thomas Nelson Community College
Hampton, VA

Skills

  • Product and service knowledge
  • Sales monitoring
  • Orientating and training
  • Merchandising
  • Customer rapport
  • Inventory management
  • Problem-Solving
  • Multitasking and Organization
  • Store operations
  • Customer Service Management

Timeline

Store Manager

Brooks Brothers Factory Outlet
10.2017 - 10.2019

Store Manager

Christopher And Banks
11.2015 - 10.2017

Store Manager

Nautica
06.2012 - 11.2015

Assistant Manager

Pacsun
10.2010 - 06.2012

Thomas Nelson Community College
Ashley Folly