Ashley Folly
West Point
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Brooks Brothers Factory Outlet
10.2017 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Christopher And Banks
11.2015 - 10.2017
- Hired, trained and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Updated store pricing, signage and merchandising based on current promotions
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Nautica
06.2012 - 11.2015
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Strengthened work flow productivity by hiring, managing and developing top talent
Assistant Manager
Pacsun
10.2010 - 06.2012
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Delegated daily tasks to team members to optimize team productivity
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
Education
Thomas Nelson Community College
Hampton, VASkills
- Product and service knowledge
- Sales monitoring
- Orientating and training
- Merchandising
- Customer rapport
- Inventory management
- Problem-Solving
- Multitasking and Organization
- Store operations
- Customer Service Management
Timeline
Store Manager
Brooks Brothers Factory Outlet
10.2017 - 10.2019
Store Manager
Christopher And Banks
11.2015 - 10.2017
Store Manager
Nautica
06.2012 - 11.2015
Assistant Manager
Pacsun
10.2010 - 06.2012
Thomas Nelson Community College
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