Ashley Foster-Vega
Ashburn
Summary
Detail-oriented IT professional with hands-on experience supporting data center and network operations in enterprise environments such as AWS and Microsoft. Possesses a solid foundational understanding of networking concepts gained through practical troubleshooting of network hardware, connectivity issues, and ticket-based operational support. Experienced in documentation, following established processes, and collaborating with subject matter experts in fast-paced environments. Actively seeking to transition into a Network Analyst role where I can continue to learn network provisioning, analysis, and operational best practices while contributing a strong work ethic, adaptability, and a service-focused mindset.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support and Implementation
Data Access Communications
08.2024 - 12.2025
- Supported deployment and implementation of IT infrastructure while gathering requirements and coordinating with project managers.
- Provided end-user support and training, demonstrating strong communication and service-oriented professionalism.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Data Center Technician
Allegis Group - TEKsystems
09.2025 - 11.2025
- Supported day-to-day network and infrastructure operations in a high-availability enterprise data center environment.
- Executed hardware lifecycle tasks while maintaining accurate documentation and asset records.
- Identified process inefficiencies in decommissioning and operational workflows, contributing to process improvement initiatives that enhanced efficiency and reduced operational risk.
- Maintained professionalism while working independently and as part of a team in a fast-paced environment.
Data Center Operations Technician II & III
Amazon Web Services
08.2022 - 07.2024
- Provided network and systems operational support within a large-scale cloud data center environment.
- Assisted with network provisioning activities, including installation, validation, and troubleshooting of network devices and Telco connectivity.
- Diagnosed and resolved network and server-related incidents, ensuring SLA compliance and minimal service disruption.
- Gathered technical information from SMEs and contributed to SOP and process documentation for operational procedures.
- Utilized ticketing systems to track incidents, document resolutions, and support root cause analysis.
- Supported infrastructure refresh and decommissioning projects while ensuring compliance with security and operational standards.
Education
Associate of Science - Business Administration And Management
Northern Virginia Community College
Sterling05-2026
Skills
- Network Fundamentals (LAN/WAN, TCP/IP, DNS, DHCP)
- Network Hardware Support (Switches, Routers, Firewalls)
- Network Operations Support (NOC-style environments)
- Incident & Ticket Management (SLA-driven)
- Root Cause Analysis & Troubleshooting
- Process Documentation & SOP Development
- AWS Cloud Fundamentals
- Process Improvement & Automation Awareness
Certification
- AWS Certified Cloud Practitioner
- Fortinet Certified Fundamentals
- Fortinet Certified Associate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Center Technician
Allegis Group - TEKsystems
09.2025 - 11.2025
IT Support and Implementation
Data Access Communications
08.2024 - 12.2025
Data Center Operations Technician II & III
Amazon Web Services
08.2022 - 07.2024
Associate of Science - Business Administration And Management
Northern Virginia Community College