Summary
Overview
Work History
Skills
Languages
Accomplishments
Timeline
Generic

Ashley Grant

Sterling

Summary

Customer service professional with extensive experience at Chick-fil-A, specializing in cash handling and personalized service that boosts customer satisfaction. Demonstrated multitasking abilities and effective collaboration in high-pressure settings, consistently receiving positive feedback. Detail-oriented and adaptable, dedicated to providing exceptional service and fostering a welcoming environment.

Overview

10
10
years of professional experience

Work History

Customer Service Cashier

Chick-fil-A
Sterling
01.2022 - Current
  • Maintained cleanliness and presentation of stock room and production floor.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Greeted customers promptly and responded to questions.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Processed customer payments quickly and returned exact change and receipts.

Awana Volunteer Leader

Reston Bible Church
Sterling
09.2018 - Current

Support Staff

Gam - Graphics And Marketing2
Sterling
03.2018 - Current
  • Assisted in the preparation and distribution of company correspondence and documents.
  • Maintained filing systems, ensuring documents were organized and easily accessible.
  • I assisted the mailshop staff when they were understaffed and extra staff was needed.
  • Supported financial operations by processing paperwork and utilizing the filing system.

Special Volunteer

Sterling Volunteer Fire Company
Sterling
11.2015 - Current
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Personal assistant to Santa during Operation Santa Photos, as well as Operation Santa on the firetruck.
  • Managed errands and other essential duties as requested by Santa.

Citizen Volunteer

Sterling Volunteer Rescue Squad
Sterling
03.2015 - Current
  • Assisted with fundraising efforts, including event participation, and donor outreach.
  • Collaborated with others by contributing time, effort, and skills to achieve the organization's goals.
  • Performed as Paramedic Panda at open house and special community events to provide greater awareness of EMS operations in the first due area.
  • Greeted guests and offered assistance in finding specific equipment, community information, and specific personnel.
  • Helped with prep, set up, and breakdown of community and public events.

Beginner Barista/Customer Service Cashier

Ridgetop Coffee and Tea
Sterling
08.2019 - 02.2020
  • Organized workstations to enhance efficiency during peak hours.
  • Adhered to health department sanitation regulations.
  • Operated cash registers, processing transactions with accuracy.
  • Monitored and restocked inventory levels as needed.
  • Prepared and served hot and cold beverages while maintaining cleanliness standards.
  • Greeted customers, took orders, and provided tailored recommendations based on preferences.
  • Developed creative recipes for signature coffee drinks unique to the café.
  • Collaborated with team members to ensure smooth operations during high-volume periods.

Skills

  • Cash handling
  • Point of sale
  • Product knowledge
  • Sales transactions
  • Return processing
  • Customer service
  • Basic math
  • Team collaboration
  • Adaptability
  • Flexible schedule
  • Attention to detail
  • Patience and composure
  • Calm demeanor
  • Multitasking and organization
  • Teamwork

Languages

Spanish
Limited

Accomplishments

  • Employee of the month

Timeline

Customer Service Cashier

Chick-fil-A
01.2022 - Current

Beginner Barista/Customer Service Cashier

Ridgetop Coffee and Tea
08.2019 - 02.2020

Awana Volunteer Leader

Reston Bible Church
09.2018 - Current

Support Staff

Gam - Graphics And Marketing2
03.2018 - Current

Special Volunteer

Sterling Volunteer Fire Company
11.2015 - Current

Citizen Volunteer

Sterling Volunteer Rescue Squad
03.2015 - Current

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Ashley Grant