Ashley Herrera
Newport News
Summary
A highly organized and responsible worker with providing exceptional customer service, quick learner while working in a fast-paced environment, and experienced babysitter with 4+ years of experience caring for children of all ages. Skilled in cash handling, multitasking, and team collaboration with a positive attitude and strong work ethic. Achievements include maintaining control of cash at registers, resolving customer concerns efficiently, upholding company policies, and passionate about fostering a nurturing and positive environment for children.
Overview
4
4
years of professional experience
Work History
Delivery Station Associate
Amazon
Newport News
11.2024 - Current
- Ensure compliance with company safety regulations at all times while on the job
- Receive and prepare inventory for delivery while using technologies like smartphones, and handheld devices to sort, scan, and prepare orders
- Work overnight shifts and be on my feet for 10+ hours, constantly moving while also being able to carry boxes and bags up to 49lbs
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
Baby/Child Sitter
Bambino
Newport News
02.2021 - Current
- Kept records of daily observations on each child's progress in development areas such as language skills or social interactions
- Listened to parent directions and followed guidelines for children's care
- Helped complete homework, school projects and chores
- Provided basic care for the children including dressing, bathing, feeding, changing diapers.
- Participated in professional development opportunities related to working with individuals with disabilities
Front End Supervisor
Food Lion
Portsmouth
01.2024 - 06.2024
- Assisted in overseeing accurate and efficient operation of cash registers
- Worked effectively with colleagues to achieve team goals and maintain store efficiency
- Adapted to a fast-paced retail environment and maintained focus during peak hours
- Performed opening and closing procedures such as counting the cash drawer, verifying deposits, balancing the register
Customer Service Lead
Food Lion
Portsmouth
09.2022 - 08.2023
- Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers
- Ensured compliance with company policies regarding refunds, discounts, coupons, and loyalty programs
- Resolved and handled customer issues quickly and efficiently while maintaining a positive and professional attitude
- Responded to telephone inquiries and complaints following standard operating procedures
Education
High school Diploma -
Acellus Learning Academy
08.2024
Skills
- Customer Service
- Cash Handling
- Adaptability
- Positive attitude
- Time Management
- Multitasking
- Team collaboration
- Strong work ethic
- Infant and child care
- Special needs experience
- Ability to adapt to different situations and child's needs
- Potty training assistance
Volunteer Experience
- Service Works Scholar; Helping women in domestic violence shelters with arranging clothes
- New York Cares; Feeding the homeless, Painting shelters
- New York Foundling; Setting up events such as Thanksgiving and Christmas for children in foster care, Attending and helping fundraisers to help foster kids
Acknowledgments
Mathematics Award, Science Award, Creative Writing, Honor student, Bilingual
Timeline
Delivery Station Associate
Amazon
11.2024 - Current
Front End Supervisor
Food Lion
01.2024 - 06.2024
Customer Service Lead
Food Lion
09.2022 - 08.2023
Baby/Child Sitter
Bambino
02.2021 - Current
High school Diploma -
Acellus Learning Academy