Ashley Hicks
Gate City
Summary
Aspiring law school student with strong organizational and communication skills. Experienced in supporting day-to-day operations, managing confidential information, and interacting with clients and staff in a professional manner. Passionate about law and eager to learn more by gaining hands-on experience in a law firm.
Overview
2
2
years of professional experience
Work History
ItHelpDesk Technician
The University of Virginia's College at Wise
Wise
02.2023 - Current
- Providing first level technical support to students, faculty, and staff. This involves troubleshooting hardware and software issues, assisting with password resets, and helping with connectivity problems.
- Logging, tracking, and updating IT support tickets using a helpdesk management system. Ensuring the issues are properly documented and escalated when necessary.
- Providing efficient customer service by answering phone calls, addressing user inquiries, and offering real time support.
Master’s Program Proctor
The University of Virginia's College at Wise
Wise
08.2023 - 05.2024
- Prepared Zoom meetings with appropriate settings and ensured all necessary materials were accessible.
- Monitored Zoom sessions to ensure smooth operation and addressed technical issues promptly.
Education
Bachelor of Science - Psychology
The University of Virginia’s College At Wise
Wise, VA05-2026
High School Diploma -
Gate City High School
Gate City, VA05-2022
Skills
- Typing
- Organizational
- Customer service
- Problem solving
- Time management
- Goal setting
- Clinical psychology
Timeline
Master’s Program Proctor
The University of Virginia's College at Wise
08.2023 - 05.2024
ItHelpDesk Technician
The University of Virginia's College at Wise
02.2023 - Current
Bachelor of Science - Psychology
The University of Virginia’s College At Wise
High School Diploma -
Gate City High School
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