Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Hill

Norfolk

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Goldkey PHR. Proven ability to enhance guest engagement and satisfaction through effective problem resolution and cash handling. Recognized for increasing sales by upselling menu items, contributing to a welcoming dining atmosphere and fostering repeat business.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Server

Goldkey PHR
06.2023 - Current
  • Provided exceptional customer service by attentively responding to guest inquiries and needs.
  • Assisted in maintaining cleanliness and organization of dining areas for optimal guest experience.
  • Supported kitchen staff by accurately relaying food orders and ensuring timely service delivery.
  • Adapted quickly to fast-paced environment while managing multiple tables efficiently.
  • Collaborated with team members to enhance workflow and improve overall service quality.
  • Gained knowledge of menu offerings to effectively communicate options and upsell items.
  • Monitored guest satisfaction, addressing concerns promptly to ensure positive dining experiences.
  • Participated in training sessions to learn operational procedures and best practices in service delivery.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Steinhilbers
10.2020 - 09.2022
  • Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
  • Maintained cleanliness and organization of dining area to support operational efficiency.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Monitored inventory levels of supplies, proactively notifying management of shortages.
  • Trained new staff on service protocols and restaurant procedures to ensure consistency.
  • Responded promptly to guest inquiries, resolving issues to maintain a positive dining experience.
  • Implemented feedback from guests and staff to improve service quality and workflow processes.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.

Server

Dirty Buffalo
10.2021 - 06.2022
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Aberdeenbarn
04.2018 - 09.2020
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Sales Associate

Justice Tween Brands
03.2017 - 04.2018
  • Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
  • Managed inventory levels, ensuring product availability while minimizing stock discrepancies.
  • Trained new associates on sales techniques and store policies, promoting teamwork and efficiency.
  • Executed visual merchandising strategies to maximize product visibility and drive sales engagement.
  • Conducted regular sales floor audits, identifying areas for improvement in service and presentation.
  • Collaborated with management to implement promotional campaigns, contributing to increased foot traffic and sales volume.
  • Analyzed sales data to identify trends, informing strategic decisions for inventory and promotional planning.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Certification For Massage/spa License -

Everest College
Chesapeake, VA
10.2019

High School Diploma -

Granby High School
Norfolk, VA
06.2008

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Server

Goldkey PHR
06.2023 - Current

Server

Dirty Buffalo
10.2021 - 06.2022

Server

Steinhilbers
10.2020 - 09.2022

Server

Aberdeenbarn
04.2018 - 09.2020

Sales Associate

Justice Tween Brands
03.2017 - 04.2018

Certification For Massage/spa License -

Everest College

High School Diploma -

Granby High School

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Ashley Hill