Ashley Hodgkiss
Newport News,VA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Also trained in serving and pouring practices for wine, beer, and seltzers and table bussing/kitchen duties besides cooking.
Overview
1
1
Certification
Work History
Hostess
The Winery At Sunshine Ridge Farm
05.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
No Degree - Psychology
Christopher Newport University
Newport News, VA05.2027
High School Diploma -
Patriot High School
Nokesville, VA06.2023
Skills
- Table Bussing
- Seating Assignment Preparation
- Drink Orders and Service
- High-Volume Dining
- Covid Symptom Screening
- Interactive Communication Skills
- Item Promotion
- Service Prioritization
- Safe Work Practices
- Bar Terminology
- Cleaning and Sanitation
- Guest Inquiries
Certification
- Responsible Sellers and Servers: Virginia's Program Training - Completed 2023
Languages
American Sign Language
Limited Working
Timeline
Hostess
The Winery At Sunshine Ridge Farm
05.2023 - 08.2023
No Degree - Psychology
Christopher Newport University
High School Diploma -
Patriot High School
- Responsible Sellers and Servers: Virginia's Program Training - Completed 2023
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