Ashley Jones
Chester
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service of 7 years. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Panduit
Tinley Park
08.2024 - 04.2025
- Created spreadsheets to track data entries.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Updated existing records with new or revised information as needed.
- Assists with the entry of purchase orders by electronic means from distributors or other panduit approved purchasers and enters orders in order management system.
- Handles data entry tasks within multiple systems.
- Responding to customer inquiries via email.
- Responds to inquires received via the customer service mailbox.
- Processes additional transactions such as expedites, documents, reprints, creation of certificates of compliance and other documentation required by customers.
- Followed up on pending tasks until completion.
- Maintained confidentiality of sensitive information entered into the system.
Customer Service Rep
TDB COMMUNICATIONS
Chester
10.2023 - 07.2024
- Addressed and resolved customer inquiries and complaints with efficiency and empathy, consistently exceeding key performance metrics for customer satisfaction at TDB Communications.
Emergency Department Patient Access Representative
MCV Hospital
Richmond
03.2023 - 07.2023
- Conducted patient interviews to gather and verify intake information, ensuring accurate and efficient admissions processing.
- Facilitated communication between patients and insurance providers to confirm coverage details and benefit eligibility.
- Managed electronic patient records, maintaining confidentiality and accuracy, and processed billing documentation for healthcare services.
Customer Service Representative
Apex Communications
Richmond
10.2022 - 03.2023
- Provided accurate information to customers by meticulously following pre-scripted responses for general inquiries and claims processing.
- Facilitated online application submissions by assisting customers with electronic forms, ensuring timely processing by plan providers.
- Maintained comprehensive records of customer interactions through detailed call logs and escalated complex issues according to protocol.
Delivery Driver
Amazon DSP
Richmond
08.2022 - 10.2022
- Safely transported goods to various destinations, ensuring timely and accurate delivery to both residential and business addresses.
- Managed the loading of packages, optimizing space and securing items to prevent damage during transit.
- Utilized navigation tools to efficiently route deliveries, maintaining a high level of reliability and customer satisfaction.
Customer Service Representative
Continuum Global Solutions
Remote
11.2021 - 08.2022
- Responded to customer inquiries with clarity and efficiency, ensuring thorough understanding of insurance coverage and benefit plans.
- Coordinated with external parties, including insurance companies and medical offices, to verify benefits and facilitate effective communication.
- Adapted to changing workloads by modifying personal schedule, contributing to team flexibility in meeting evolving business demands.
Shift Manager
Cook Out Restaurants
Birmingham
02.2020 - 11.2021
- Managed inventory levels to align with business demands, ensuring timely procurement of restaurant supplies.
- Updated pricing and tax details on menus in compliance with directives from management.
- Addressed customer complaints, fostering a positive dining experience, and maintained meticulous employee records, including I-9 and tax documentation.
Call Center Agent
CoOp Financial
Arlington
02.2019 - 02.2020
- Resolved customer inquiries and complaints efficiently by utilizing specialized software, ensuring satisfactory solutions and maintaining high service standards.
- Managed a high volume of inbound calls and email correspondence, delivering detailed product information and support to enhance customer satisfaction.
Front Desk Receptionist
Public Storage
Birmingham
07.2017 - 02.2019
- Managed comprehensive customer records, ensuring meticulous documentation of leases, addendums, and communications.
- Delivered weekly and monthly reports with precision, consistently meeting established deadlines.
- Maintained facility occupancy and revenue targets through effective marketing utilization and exceptional customer service resolution.
Education
Associate of Science - Nursing
ECPI University
Richmond, VA06-2027
Skills
- Customer Service
- Typing
- Order Entry
- Pricing
- Driving
- Delivery Driver Experience
- Financial Services
- Banking
- Shift Management
- Epic
- Medical Office Experience
- Insurance Verification
- Data Entry
- Dynamic
- Fusion
- EBS
- Medical documentation
- Data entry
- Confidentiality
- Data management
- Information storage
- Record preparation
- Invoice processing
Timeline
Data Entry Clerk
Panduit
08.2024 - 04.2025
Customer Service Rep
TDB COMMUNICATIONS
10.2023 - 07.2024
Emergency Department Patient Access Representative
MCV Hospital
03.2023 - 07.2023
Customer Service Representative
Apex Communications
10.2022 - 03.2023
Delivery Driver
Amazon DSP
08.2022 - 10.2022
Customer Service Representative
Continuum Global Solutions
11.2021 - 08.2022
Shift Manager
Cook Out Restaurants
02.2020 - 11.2021
Call Center Agent
CoOp Financial
02.2019 - 02.2020
Front Desk Receptionist
Public Storage
07.2017 - 02.2019
Associate of Science - Nursing
ECPI University