Ashley Layton
Fredericksburg
Summary
Hardworking Project Manager gifted at performing specification and design reviews to ensure client expectations will be exceeded. Engaging and personable with the ability to monitor work quality, manage key milestones and deliver exemplary customer service.
Overview
16
16
years of professional experience
Work History
Production Administrator
NVR Inc
09.2022 - Current
- Played a key role in achieving production targets by identifying and addressing bottlenecks, leading to higher output levels.
- Facilitated problem-solving discussions among team members to address challenges promptly while fostering collaboration.
- Assisted in meeting production deadlines through diligent monitoring of project progress and proactive issue resolution.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Supported cross-training efforts within the team, learning additional roles to provide backup support when necessary.
- Reduced errors in check processing by consistently verifying customer information and cross-checking against records.
- Checked documents for accuracy and correct signing before notarizing.
President
Pinnacle Home Services Inc
06.2018 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Installation Manager
The Carpet Company
09.2016 - 07.2020
- Maintained perfect attendance and punctuality throughout duration of employment
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Resolved all issues efficiently and enhanced customer satisfaction ratings
- Set up appointments with potential and current customers to discuss new products and services
- Performed cold-calling and follow-ups with leads to secure new revenue
- Supported customers continuously from sales process to product set-up and use
- Managed payroll processing for 6 employees as needed
- Verified timekeeping records and handled any discrepancies with employees
- Sourced additional resources and staff to meet timeline demands
- Realigned production schedules to factor in changing conditions such as materials shortages and changing designs
- Monitored and optimized inventory, and reordered materials as required
- Performed targeted collections on past due accounts
- Completed sales transactions, including all accepted forms of payment
- Processed customer orders and accurately entered into order system
- Addressed guest complaints and resolved issues to promote satisfaction
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles
Installation Manager
Lowes Home Improvement
08.2008 - 09.2016
- Communicated effectively when meeting with customers, answering questions and providing detailed job quotes and proposals
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands
- Maintained positive relationships with all customers
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
- Followed standards and procedures to maintain safe work environment
- Requisitioned new supplies and equipment
- Operated wide variety of equipment including forklift, order picker, reach truck, and pallet jack
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Created and finalized contracts for Kitchen and Bath remodel deals with customers
- Maintained computer and physical filing systems
- Created reports and presentations
- Leveraged advanced skills and training to support operational needs of multiple departments
- Increased team productivity by reorganizing office supplies and protocols
Education
Some College (No Degree) - Pre-Law, Psychology
University of New Haven
West Haven, CTNo Degree - Business Administration And Management
Germanna Community College
FredericksburgHigh School Diploma -
Indian River High School
Dagsboro, DE05.2006
Skills
- Installation coordination
- Residential experience
- Staff scheduling
- Work order preparation
- Crew management
- Project management skills
- Effective at multi-tasking
- Supervisory experience
- Strong initiative
- Proficiency at reading blueprints
- Forklift certified
Timeline
Production Administrator
NVR Inc
09.2022 - Current
President
Pinnacle Home Services Inc
06.2018 - Current
Installation Manager
The Carpet Company
09.2016 - 07.2020
Installation Manager
Lowes Home Improvement
08.2008 - 09.2016
Some College (No Degree) - Pre-Law, Psychology
University of New Haven
No Degree - Business Administration And Management
Germanna Community College
High School Diploma -
Indian River High School
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