Ashley Lucas
Pearisburg
Summary
Accomplished Office Manager with a proven track record at Big 10 Home Improvements, enhancing operational efficiency and client satisfaction through expert office administration and exceptional customer service. Skilled in staff training and financial record accuracy, I significantly improved office inventory management and staff productivity. My compassionate approach and organizational skills have consistently elevated client and staff experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Big 10 Home Improvements
09.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Private Elderly Caregiver
Mary Alice
07.2010 - 02.2024
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
- Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
- Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
- Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
- Improved elderly clients'' quality of life by providing compassionate and attentive care.
- Coordinated transportation services for medical appointments or personal errands as needed for uninterrupted daily living routines.
- Administered first aid procedures when required while keeping calm under pressure.
- Maintained detailed records of client progress, observations, and care plan adjustments for enhanced continuity of care.
Front Desk Manager
Hampton By Hilton
01.2018 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Education
High School Diploma -
Narrows High School
Narrows, VA06-2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Staff hiring
- Policy implementation
- Staff training
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Office Manager
Big 10 Home Improvements
09.2023 - Current
Front Desk Manager
Hampton By Hilton
01.2018 - 03.2023
Private Elderly Caregiver
Mary Alice
07.2010 - 02.2024
High School Diploma -
Narrows High School
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