Ashley Marina Joya
Falls Church
Summary
Marketing student with hands-on experience in retail operations, social media content creation, and customer engagement. Skilled in building brand presence through visual storytelling and digital content. Seeking opportunities in marketing, brand experience, and creative operations roles.
Overview
5
5
years of professional experience
Work History
Staff Manager
Lemon Lane Consignment
Falls Church
10.2022 - Current
- Manage and oversee daily store operations, ensuring an organized and efficient retail environment
- Lead and maintain brand presence across social media platforms through consistent content creation
- Capture and produce engaging photo and video content to promote inventory and drive customer engagement
- Collaborate on creative strategies to enhance online interaction and increase customer reach
- Handle online orders, shipping logistics, and inventory coordination
- Respond to customer inquiries across multiple channels, providing high-quality service
- Process client payouts and manage transactions through platforms such as PayPal
- Support team coordination and contribute to improving overall workflow and store performance
Team Leader
Target
Falls Church
11.2020 - 11.2021
- Led fulfillment operations by accurately picking and preparing customer orders in a fast-paced environment
- Maintained high productivity and efficiency standards while meeting company performance metrics
- Delivered excellent customer service by resolving inquiries, returns, and refund requests professionally
- Organized and packed shipments with attention to detail and timeliness
- Assisted with inventory restocking and maintaining store organization
- Collaborated with team members to ensure smooth daily operations
Education
Bachelors - business marketing
George Mason University
Fairfax, VA05-2025
Associate - business administration
Northern Virginia Community College
Falls Church, VA05-2023
Highschool Diploma -
Falls Church High School
Falls Church, VA06-2021
Skills
- Social Media Content Creation (Instagram, short-form video, photography)
- Brand Marketing & Customer Engagement
- Retail Operation & Inventory Management
- Customer Service & Communication
- E-commerce & Online Order Management
- Team Leadership & Workflow Coordination
Timeline
Staff Manager
Lemon Lane Consignment
10.2022 - Current
Team Leader
Target
11.2020 - 11.2021
Bachelors - business marketing
George Mason University
Associate - business administration
Northern Virginia Community College
Highschool Diploma -
Falls Church High School