Ashley Martis
Norfolk
Summary
Dynamic professional with a proven track record at Cricket Wireless, excelling in customer service and CRM software proficiency. Skilled in fostering client relationships and streamlining operations, leading to enhanced customer satisfaction and operational efficiency. Expertise in critical thinking and data entry, adept at managing teams for peak performance.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
IBEX Global
03.2024 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Kitchen Cook
Children’s Harbor Olde Town
10.2022 - 02.2024
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Promoted excellence in food quality and presentation for kitchen staff.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
Warehouse Worker
Thomas Lumping Services
06.2023 - 11.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Store Manager
Cricket Wireless
11.2016 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Housekeeping Supervisor
Hampton Inn Suites
09.2012 - 11.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
Education
Associate Degree In Nursing - Medical Assistant
Centura College
Norfolk, VA09.2022
High School Diploma -
George Wythe High
Wytheville, VA05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Microsoft Excel
- Paperwork processing
- Scheduling
- Dispute resolution
- Sales expertise
- Retail store support
- CRM software proficiency
Languages
English
Full Professional
Timeline
Customer Service Representative
IBEX Global
03.2024 - 07.2024
Warehouse Worker
Thomas Lumping Services
06.2023 - 11.2023
Kitchen Cook
Children’s Harbor Olde Town
10.2022 - 02.2024
Store Manager
Cricket Wireless
11.2016 - 08.2021
Housekeeping Supervisor
Hampton Inn Suites
09.2012 - 11.2016
Associate Degree In Nursing - Medical Assistant
Centura College
High School Diploma -
George Wythe High
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