Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Odom

Norfolk,Virginia

Summary

Knowledgeable Notary Public with an honest reputation and 8 years' experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team. Detail-oriented administrative professional and Virginia Notary offering excellent documentation, communication and organizational skills. Proven ethics and dedication to legally-sound operations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

10
10
years of professional experience

Work History

Sr. Traffic Controller

ERC
08.2023 - Current
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.
  • Controlled pedestrian movements to prevent intrusion into work zones.
  • Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
  • Directed traffic in construction sites to maintain safe conditions for workers and motorists.
  • Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
  • Updated signage with correct speeds and delay warnings based on daily conditions.
  • Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
  • Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
  • Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
  • Contributed to the successful completion of numerous construction projects by providing reliable traffic management solutions in adherence to project timelines and budgets.
  • Provided timely communication to motorists regarding road closures, detours, or other changes in traffic patterns through electronic message boards and signage placement.
  • Enhanced driver safety by diligently monitoring road conditions and conducting necessary adjustments to signal timings.
  • Served as a valuable resource for resolving complex traffic-related issues, offering insights and recommendations based on extensive industry knowledge and experience.
  • Expedited emergency response times by swiftly managing lane closures and rerouting traffic around accident scenes.
  • Strengthened interdepartmental relationships by collaborating with colleagues from various agencies, ensuring seamless coordination during joint operations.
  • Enhanced public safety with meticulous adherence to traffic control signs and signals.
  • Supported road maintenance activities, establishing safe zones for workers and machinery.

Certified Notary Public

NotaryCam
08.2018 - 09.2023
  • Checked documents and identifying credentials for all parties.
  • Administered oath to document signers to obtain affirmation of truth.
  • Updated journal with names and dates for permanent record.
  • Looked for signs of fraud or coercion and refused notarization.
  • Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
  • Supported timely and accurate administrative task completion.
  • Met with clients via recorded video and audio environment to witness signings.

Sr. Safety Patroller

Elizabeth River Crossings
11.2020 - 05.2022
  • Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
  • Responded to call-outs during periods of low coverage or high demand to serve public in Midtown and Downtown Tunnels.
  • Backed up patrol officers during difficult stops or to answer complex questions.
  • Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
  • Maintained positive community relations through active communication at crime scenes.
  • Inspected officers and vehicles to identify and correct any unprofessional appearances.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Handled citation and traffic violation paperwork.
  • Checked vehicle equipment for proper functioning prior to use.

Parts Coordinator

Haynes Furniture
04.2018 - 10.2019
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Ordered parts for customers, repair shops and Warehouse department for use in Warranty claims and Customer Service claims equipment.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.

Warranty Manager

Haynes Furniture
10.2017 - 04.2018
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Defined clear targets and objectives and communicated to other team members.
  • Directed training and retraining of employees to boost performance and enhance business results.

Shift Supervisor

Rite Aide Pharmacy
09.2015 - 10.2017
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Consulted with HR teams to identify and onboard optimal candidates for Sales Associate and Vendor positions.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Associate of Science - Medical Administration

Bryant And Stratton College - Newport News
Newport News, VA

High School Diploma -

Bayside High School
Virginia Beach, VA
06.2008

Skills

  • Weekly Payroll
  • Clerical Support
  • Journal Updates
  • Business Correspondence
  • Organizational Systems
  • Office Organization
  • Data Analysis
  • Administrative Management
  • Customer Relationships
  • Identification Requirements
  • Office Supplies and Inventory

Customer Support Needs Assessment

  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Customer Account Management
  • Calm and Professional Under Pressure

Timeline

Sr. Traffic Controller

ERC
08.2023 - Current

Sr. Safety Patroller

Elizabeth River Crossings
11.2020 - 05.2022

Certified Notary Public

NotaryCam
08.2018 - 09.2023

Parts Coordinator

Haynes Furniture
04.2018 - 10.2019

Warranty Manager

Haynes Furniture
10.2017 - 04.2018

Shift Supervisor

Rite Aide Pharmacy
09.2015 - 10.2017

Associate of Science - Medical Administration

Bryant And Stratton College - Newport News

High School Diploma -

Bayside High School
Ashley Odom