Ashley Phillips
Norfolk
Summary
Highly organized and motivated office manager with over 4 years of administrative and customer service experience in fast-paced environments. Skilled in payroll processing, data management, and team coordination. Recognized for maintaining accuracy, improving efficiency, and providing exceptional support to staff and management. Dedicated team player with strong communication, organizational, and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Office Manager
Easton Coach Company
01.2023 - Current
- Processed employee timecards on a weekly basis, ensuring accurate payroll submissions and timely payment.
- Managed office supply inventory, placing orders and ensuring availability of necessary materials for daily operations.
- Manage cash handling and safe management, including preparing and verifying deposits with Garda, and submitting monthly reports.
- Prepared checks, maintaining accurate records and ensuring proper distribution.
- Collaborated with the payroll department to resolve discrepancies and support payroll processing.
- Distributed uniforms to employees and managed inventory to ensure proper stock levels.
- Drove to alternate locations to pick up money and ensure safe transfer and processing.
- Ensured office supplies were consistently stocked and available across multiple locations, managing logistics and ordering.
- Generated and submitted overtime and attendance reports, ensuring accurate tracking and compliance with company policies.
Data Entry Specialist Seasonal
GruntWorx
01.2024 - 05.2024
- Streamlined data entry processes, enhancing accuracy and efficiency in documentation management.
- Utilized advanced spreadsheet functions to maintain comprehensive records of client information.
- Managed large volumes of sensitive information while adhering to confidentiality standards and best practices.
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
Front Desk Receptionist
First Team Automotive Group
02.2022 - 05.2023
- Greeted and welcomed visitors in a professional and courteous manner
- Answered and directed incoming phone calls to appropriate departments
- Scheduled and confirmed appointments for clients and staff
- Managed and maintained accurate records of financial transactions involving cash, checks, and credit card payments
- Maintained scheduling for appointments, coordinating with service departments for optimal workflow.
- Processed customer transactions accurately, contributing to seamless front desk operations.
- Collaborated with team members to streamline processes, enhancing overall customer experience.
Front Desk Receptionist
Buggy bathe
12.2021 - 06.2022
- Provided top-notch customer service by greeting visitors and addressing inquiries promptly.
- Proficient in managing multiple phone lines and greeting guests with professionalism.
- Scheduled appointments and maintained organized filing system for efficient record-keeping.
- Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Handled incoming correspondence, prioritizing urgent requests for timely response and action.
- Organized and maintained reception area, promoting a professional image of the organization.
Customer Service Representative
The wave
01.2022 - 01.2023
- Won #1 top seller for 3 executive months in a row for having fifty plus customers sign up for memberships each month
- Provided exceptional customer service to guests, ensuring their needs were met promptly and efficiently
- Developed skills to train new hires, ensuring they were equipped with the knowledge and skills necessary to succeed in their roles
- Ensuring the store is clean, organized, and fully stocked before opening and closing hours
Education
High school diploma -
First Colonial High School
Virginia Beach, VA06-2021
Skills
- Phone etiquette
- Organizational skills
- Microsoft Excel
- Customer service
- Computer literacy
- Office experience
- Adaptability
- Computer skills
- Microsoft Word
- Handling cash
- Time management
- Microsoft Office
- Multi-line phone systems
- Microsoft Outlook
- Problem solving
- Writing skills
- Administrative experience
Timeline
Data Entry Specialist Seasonal
GruntWorx
01.2024 - 05.2024
Office Manager
Easton Coach Company
01.2023 - Current
Front Desk Receptionist
First Team Automotive Group
02.2022 - 05.2023
Customer Service Representative
The wave
01.2022 - 01.2023
Front Desk Receptionist
Buggy bathe
12.2021 - 06.2022
High school diploma -
First Colonial High School