Ashley Phillips
Norfolk
Summary
Detail-oriented Office Manager with over 4 years of experience in administrative and customer service roles in fast-paced settings. Expertise in payroll processing, data management, and team coordination. Consistently improved operational efficiency while delivering exceptional support to staff and management.
Overview
2027
2027
years of professional experience
Work History
Office Manager
Easton Coach Company
Norfolk
2024 - Current
- Managed office supply inventory, ordering materials to ensure seamless daily operations.
- Processed employee timecards weekly, facilitating accurate payroll submissions and timely employee payments.
- Collaborated with the payroll department to resolve discrepancies and support payroll processing.
- Generated and submitted overtime and attendance reports, ensuring accurate tracking and compliance with company policies.
- Manage cash handling and safe management, including preparing and verifying deposits with Garda, and submitting monthly reports.
- Prepared checks, maintaining accurate records and ensuring proper distribution.
- Supported bookkeeping by organizing transaction records and maintaining accurate spreadsheets.
Data Entry Specialist Seasonal
GruntWorx
Norfolk
2024 - 2024
- Streamlined data entry processes, enhancing accuracy and efficiency in documentation management.
- Ensured accuracy and efficiency in data entry to uphold reliability of records.
- Reviewed data files thoroughly before entry to ensure accuracy.
- Utilized advanced spreadsheet functions to organize and track comprehensive AP records of client information.
- Managed large volumes of sensitive information, ensuring compliance with confidentiality standards and best practices.
Front Desk Receptionist
First Team Automotive Group
Norfolk
2022 - 2024
- Answered and directed incoming phone calls to appropriate departments.
- Scheduled and confirmed appointments for clients and staff.
- Maintained scheduling for appointments, coordinating with service departments for optimal workflow.
- Processed customer transactions accurately, contributing to seamless front desk operations.
- Collaborated with team members to streamline front desk processes, improving customer experience.
- Managed accurate records of financial transactions, ensuring compliance and transparency.
- Assisted with end-of-day financial reporting and reconciliation, contributing to accurate financial oversight.
Front Desk Receptionist
Buggy bathe
Virginia Beach
12.2019 - 06.2022
- Provided top-notch customer service by greeting visitors and addressing inquiries promptly.
- Proficient in managing multiple phone lines and greeting guests with professionalism.
- Organized and maintained reception area to enhance professional image and create welcoming environment for visitors.
- Scheduled appointments and maintained organized filing system to ensure timely access to information.
- Handled incoming correspondence, prioritizing urgent requests for timely response and action.
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines and support team objectives.
Education
High School Diploma -
First Colonial High School
Virginia Beach, VA06-2021
Skills
- Administrative experience
- Customer service
- Organizational skills
- Financial reporting
- Record keeping
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Office software
- Technical proficiency
- Time management
- Problem solving
- Phone etiquette
Timeline
Front Desk Receptionist
Buggy bathe
12.2019 - 06.2022
Office Manager
Easton Coach Company
2024 - Current
Data Entry Specialist Seasonal
GruntWorx
2024 - 2024
Front Desk Receptionist
First Team Automotive Group
2022 - 2024
High School Diploma -
First Colonial High School