Ashley Railey
King George
Summary
Dedicated team leader with eight years of experience focused on serving and investing in both team members and guests. Passionate about teaching and modeling the WHED strategy to create alignment, strengthen team performance, and deliver excellent guest experiences. Committed to developing people, building strong relationships, and driving consistent results while helping the business grow.
Overview
9
9
years of professional experience
Work History
Director of Hospitality
Chick-fil-A
Fredericksburg
08.2017 - Current
• Lead daily shifts and ensure smooth, efficient operations
• Conduct food safety checks and maintain strong safety and cleanliness standards
• Model and reinforce the WHED strategy through daily actions and leadership
• Coach, inspire, and invest in team members to support their growth and performance
• Foster a culture of care and respect for both team members and guests
• Monitor and improve CEM scores by focusing on guest experience and service quality
• Oversee cash handling, including counting money/change fund/ order money
• Manage labor and productivity to ensure efficient operations
• Review Smart Shop reports and implement solutions to improve performance
• Support business growth by driving results while building strong relationships within the team
Education
GED -
Germanna Community College
Fredericksburg, VASkills
- Hospitality
- Operational efficiency
- Staff training and development
- Health and safety compliance
Timeline
Director of Hospitality
Chick-fil-A
08.2017 - Current
GED -
Germanna Community College