Ashley Rima
Chesapeake
Summary
Dynamic Service Advisor with a strong work ethic at Great Bridge Service Center, adept at enhancing vehicle performance through effective communication and service recommendations. Proven ability to manage service scheduling and resolve customer complaints, ensuring satisfaction and operational efficiency. Skilled in vehicle assessment and dedicated to team collaboration.
Knowledgeable [Desired Position] with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
10
10
years of professional experience
Work History
Service Advisor
Great Bridge Service Center
01.2021 - Current
- Facilitated communication between customers and technicians to ensure accurate service delivery.
- Assessed customer needs and recommended appropriate services to enhance vehicle performance.
- Managed service appointments and coordinated workflow for optimal shop efficiency.
- Provided detailed explanations of repair processes and costs to improve customer understanding.
Grounds Maintenance Landscaper
G.H Wolff Inc.
09.2015 - 06.2017
- Led team in landscape design and installation projects, ensuring quality and adherence to client specifications.
- Implemented efficient maintenance schedules for lawns, gardens, and outdoor spaces, enhancing overall aesthetics.
- Trained new staff on proper horticultural practices and equipment usage to improve operational efficiency.
- Developed strategies for pest control and weed management, contributing to healthier landscapes.
Education
High School Diploma -
Gloucester High School
Gloucester, VASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Staff education and training
Timeline
Service Advisor
Great Bridge Service Center
01.2021 - Current
Grounds Maintenance Landscaper
G.H Wolff Inc.
09.2015 - 06.2017
High School Diploma -
Gloucester High School