Ashley Robinson
Virginia Beach
Summary
Highly proficient human resources professional with a proven track record of implementing successful strategies to maximize personnel retention and productivity. Committed to preserving professional relationships and fostering a positive work environment to increase profitability and drive business results. Skilled in developing and executing comprehensive HR programs, including talent acquisition, performance management, and employee development initiatives. Adept at collaborating with cross-functional teams to align HR strategies with organizational goals and objectives.
Overview
14
14
years of professional experience
Work History
Senior Clinical Care Navigator
02.2023 - Current
- I serve as an extension of the provider to assist in the end to end management of Medicare/Medicaid patients
- I manage patient cases and provide patients with resources for non-clinical support along their medical journey
- I also conduct intake assessments telephonically, treatment planning/assessment services, monitor patients' responses to check-in questions via a digital platform to help remove non-clinical barriers and connect with resources and the appropriate Care Team pre and post-surgical procedure and preventative care
- I prioritize conflicting needs; handling matters expeditiously and follows through on patients needs and successfully completes tasks by the assigned deadline
- I participate in staff meetings and other staff development opportunities and interdepartmental work groups
Senior Signing Agent Specialist
Amrock
04.2020 - 09.2022
- I served as section leader to a team of 40 new employees within the SAS department
- I optimized daily tasks by running audit reports to enhance customer support experience and for internal purposes identifying, analyzing and resolving infrastructure vulnerabilities and application deployment issues
- I managed customer accounts and rendered technical support across 60-80 files and 100+ daily calls and live chat (Quiq live chat), meeting productivity and quality metrics
- I developed individual and team OKR's using Drive Review structured to develop company-driven initiatives, including on-boarding new staff, enhancing client e-closing experience by developing a paperless process
- I developed and hosted training’s with 50-150 team members introducing new/updated processes
Executive Assistant to The City Manager
City of Eastpointe
09.2019 - 04.2020
- I consulted with legal professionals (both private and government) regarding Ranked Choice Voting, and sought legal opinions for new voting styles, regulations and policies
- I attended meetings and conferences with top ranking officials (council and government), professional organizations (both profit and non- profit) and those called for by staff (City Manager and Assistant City Manager)
- I verified payroll reports and other business expenditures and corrected discrepancies within the parameters of job responsibilities
- I served as Project Manager for a variety of special projects; submitted project reports to City Manager and Economic Development Manager, facilitated project activities and resolutions
- I directed a full range of administrative actions (for over 150+ employees) required for the intent of daily function for city duties including issuing employee performance reviews, contract negotiations/ modifications, responded to inquiries from city employees and the public (in- person, email and telephonically) then directed them to the appropriate parties, terminations, closeouts and retirement
- I prepared and directly approved bidding packages per department, city council meeting agenda/minutes, assisted in the development of the annual city calendar and visioning presentation
Teacher
Small Wonders
12.2018 - 09.2019
- I created and handled IEP’s to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
- I developed and communicated a plan of action from student evaluations to parents
- I trained and conducted Learning and Development training for 30+ new teachers
Teacher
The Goddard School
05.2010 - 12.2018
- I structured activities for an optimal balance of high and low intensity (scavenger hunts, sensory play, and obstacle courses) to increase involvement and energy by 20%, receiving excellent feedback from 98% of parents
- I led classes in basic academic subjects including numbers, colors and phonics worksheets/ flashcards for 14-22 children
- I charted children’s unique learning styles and interests, improving trust and engagement
Education
Bachelor of Science - Human Resource Management
Purdue University
Westville, IN09.2024
Skills
- Patient confidentiality
- Healthcare Systems Knowledge
- Care Coordination
- Cultural Competency
- Grief support
- Medical Terminology
- Customer Service
- Teamwork and Collaboration
- Problem-solving abilities
- Critical Thinking
Timeline
Senior Clinical Care Navigator
02.2023 - Current
Senior Signing Agent Specialist
Amrock
04.2020 - 09.2022
Executive Assistant to The City Manager
City of Eastpointe
09.2019 - 04.2020
Teacher
Small Wonders
12.2018 - 09.2019
Teacher
The Goddard School
05.2010 - 12.2018
Bachelor of Science - Human Resource Management
Purdue University
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA